Support Board
Date/Time: Sat, 01 Mar 2025 16:51:57 +0000
One of two versions of Sierra Chart is not updating.
View Count: 476
| [2021-10-07 16:47:58] |
| User747196 - Posts: 7 |
|
I have Sierra Chart installed on 2 computers in my home. I recently sent a payment to renew my subscription for 6 months. Since then, Sierra Chart on computer numder 1 is functioning normally. However I'm finding that the SC version on computer 2 is not updating data beyond 9/24/21. |
| [2021-10-07 17:21:39] |
| John - SC Support - Posts: 38292 |
|
Get us the Message Log of the computer that is not updating by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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