Support Board
Date/Time: Tue, 26 Nov 2024 03:33:51 +0000
No data service for DAX while CL works
View Count: 1150
| [2014-03-27 07:38:45] |
| User74010 - Posts: 9 |
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This morning I do not get SC data service updates for DAX-201406DTB [M] . While CL-201405-NYMeX [M] just works. I had not changed anything while I started the system this morning. I don't have a clue what to do. |
| [2014-03-27 07:40:40] |
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Checking on this now.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-27 07:44:37] |
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Problem resolved. Reconnect with the Disconnect and Connect commands on the File menu. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-27 07:47:04] |
| User74010 - Posts: 9 |
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It works now. But I had done this before. What has been changed?
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| [2014-03-27 07:55:11] |
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For reasons which we do not know yet, the EUREX exchange on the backend authorization system got disabled for your account.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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