Support Board
Date/Time: Sat, 01 Mar 2025 16:20:55 +0000
data
View Count: 445
| [2021-10-06 15:06:28] |
| ryegrrr - Posts: 3 |
|
Good morning, I swapped my data feed over to the SC/TT order routing feature and I am not receiving any data. Can you please direct me to the correct place to resolve this issue? Thanks |
| [2021-10-06 17:22:30] |
| John - SC Support - Posts: 38292 |
|
Everything looks good in terms of your setup for the Denali Exchange Data Feed. We need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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