Support Board
Date/Time: Tue, 26 Nov 2024 04:19:48 +0000
Market Data missing
View Count: 1054
| [2014-03-26 22:20:40] |
| dominikos - Posts: 106 |
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I have SC market data feed and trading account with CTS T4. In my chart, I specified rolling contracts and starting date for the chart 2014/01/01, however, the chart only shows data back to 2014/02/28. The symbol is ZN.20140600.CME_F. In the log I see: Volume based rollover from ZN.20140300.CME_F to ZN.20140600.CME_F occurs at 2014-02-28 | 2014-03-26 17:18:13, however, I don't see previous dates. Also, my current registration specifies CTS as my trading feed. Is it possible to use SC market data feed with other account as well? I requested Rithmic simulation account from DDT to evaluate my options to CTS which I'm pretty unhappy with at this point. |
| [2014-03-26 23:24:33] |
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We did a test using that symbol and the chart looks correct for us: http://www.sierrachart.com/image.php?l=1395874958983.png Follow the instructions here to re-download the data: http://www.sierrachart.com/index.php?l=doc/doc_ContinuousFuturesContractCharts.html#ReDownloading Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-26 23:25:14
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| [2014-03-26 23:24:56] |
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. Is it possible to use SC market data feed with other account as well? Yes. You can. There is no restriction on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-27 00:03:11] |
| dominikos - Posts: 106 |
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This is where the problem was. Even I specified to use date range, the number of days to load was used instead. See attached screenshot for more info.
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 chart_dates.PNG / V - Attached On 2014-03-27 00:02:16 UTC - Size: 5.56 KB - 360 views |
| [2014-03-27 00:17:14] |
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OK, so the problem is now solved?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-27 00:21:20] |
| dominikos - Posts: 106 |
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sort of right? when I specify a date range, I would expect number of days to have no impact, but somehow it does. I had to recreate a chart in a new window and the problem went away.
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| [2014-03-27 01:11:08] |
| dominikos - Posts: 106 |
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please consider it fixed. I realized that I need to follow your exact instructions to delete and reload data and then if I do it for each contract, it works.
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