Support Board
Date/Time: Sat, 01 Mar 2025 15:33:03 +0000
follow up to my issue 5 min ago, red warning comes up
View Count: 446
| [2021-10-05 06:51:32] |
| User849502 - Posts: 355 |
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I googled how to refresh data on SC and so I right clicked and deleted and re downloaded. I got this message on all my charts, which reloaded then, and all still missing data.
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 redwarning.PNG / V - Attached On 2021-10-05 06:51:14 UTC - Size: 16.6 KB - 143 views |
| [2021-10-05 07:56:37] |
| Sierra_Chart Engineering - Posts: 18607 |
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You are experiencing a connectivity issue to the server. Maybe it is caused by a firewall on your side. Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server (Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-05 07:57:18
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| [2021-10-05 08:03:58] |
| User849502 - Posts: 355 |
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umm I don't have a firewall, nor have I had one in the 5 years I have been your client. Next suggestion please...
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| [2021-10-05 08:29:41] |
| User849502 - Posts: 355 |
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Righto, spoke to my ISP who says absolutely they are not blocking the 49 and 50 ports. So it is not my isp. What are we going to do about this???? I am missing 11 hours of data. We need to figure out something. And there is no bloody firewall. Never was, never will be... thank you |
| [2021-10-05 13:39:51] |
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Try using Port 80 as explained here: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Using Port 80 This is the only solution we can offer from our side. There is some issue on your side with connectivity. This is not within our control. All these postings do not help. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-05 13:50:47] |
| User849502 - Posts: 355 |
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and neither does your reply
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