Support Board
Date/Time: Sat, 01 Mar 2025 16:04:21 +0000
the order routing service keeps disconnecting after the market opens today
View Count: 744
| [2021-10-04 13:45:04] |
| d9e5c763 - Posts: 109 |
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dtc client https://pastebin.pl/view/d0828fef dtc server https://pastebin.pl/view/121994d0 version 2317 Date Time Of Last Edit: 2021-10-04 13:52:17
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 screenshot-20211004-214820.jpg / V - Attached On 2021-10-04 13:48:58 UTC - Size: 25.33 KB - 164 views image_2021-10-04_21-51-07.png / V - Attached On 2021-10-04 13:51:53 UTC - Size: 38.68 KB - 156 views |
| [2021-10-04 14:40:39] |
| d9e5c763 - Posts: 109 |
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Still unable to connect so far
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| [2021-10-04 15:31:05] |
| d9e5c763 - Posts: 109 |
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Why is there still no one to answer this question? If there is a problem with my operation, please point it out
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| [2021-10-04 17:08:16] |
| d9e5c763 - Posts: 109 |
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rolling back version to 2310 still show unsupported protocol version Until last Friday everything was normal Date Time Of Last Edit: 2021-10-04 17:10:11
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| [2021-10-04 18:15:21] |
| Sierra_Chart Engineering - Posts: 18607 |
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We are checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-04 18:19:15] |
| Sierra_Chart Engineering - Posts: 18607 |
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An unsupported version error would indicate, a corruption of data on the network connection. Very very unusual for that to be happening though. Are you connecting from China? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-04 19:31:32] |
| d9e5c763 - Posts: 109 |
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Recently I have used a wireguard service set up by aws vps to connect to the service of sierrachrt. I purchased a service similar to aws direct connect. sierrachart cannot be used directly without setting up the network in mainland China,at least I am like this. If you confirm that the service is normal, there is a problem with some part of my network connection. https://www.sierrachart.com/UserControlPanel.php shows: IP: 52.27.161.xx | Country: United States of America | Region: Oregon |
| [2021-10-04 19:44:44] |
| d9e5c763 - Posts: 109 |
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It seems that the network connection from my PC to the aws server is normal. I redirected all the IPs resolved to sierrachart.com and sierracharts.com [Data/Trading Service Connection and Symbol Issues: IP Addresses ] to my proxy tunnel. Will there be a problem here?
Date Time Of Last Edit: 2021-10-04 19:46:48
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Private File Private File |
| [2021-10-04 20:02:57] |
| d9e5c763 - Posts: 109 |
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I changed the IP from aws to another provider. The symptoms are still the same. Whether there is an IP in sierrachart is not resolved through these two domain names[sierrachart.com and sierracharts.com]. If it is, I should not correctly proxy the traffic to this IP.
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| [2021-10-04 21:49:30] |
| d9e5c763 - Posts: 109 |
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Oct 5 05:39:45 dnsmasq[28536]: reply www.sierrachart.com is <CNAME> Oct 5 05:39:45 dnsmasq[28536]: reply sierrachart.com is 95.216.233.104 Oct 5 05:40:19 dnsmasq[28536]: reply futurestrading1.sierracharts.com is <CNAME> Oct 5 05:40:19 dnsmasq[28536]: reply ds21.sierracharts.com is 216.1.90.129 Oct 5 05:40:21 dnsmasq[28536]: reply ds13.sierracharts.com is 64.38.174.178 Oct 5 05:40:21 dnsmasq[28536]: reply ds4.sierracharts.com is 192.81.56.146 Oct 5 05:40:25 dnsmasq[28536]: reply ds12.sierracharts.com is 204.15.197.14 I have correctly set up the proxy for all the IP involved above Because this had never happened before Monday and it continued until the close of the market. |
| [2021-10-05 13:53:13] |
| d9e5c763 - Posts: 109 |
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Switch the data service to SC Data-All Services [data] There is no problem. The heartbeat data in the log is at the previous normal level.
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