Support Board
Date/Time: Sat, 01 Mar 2025 13:47:31 +0000
Download Failed
View Count: 452
| [2021-10-03 17:39:14] |
| User462086 - Posts: 196 |
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"Error downloading historical Intraday data for Q0Z21-COMEX. Historical data logon error: Data files folder not set for service code: comex" Last day of data for QOZ21 is 9/16. Haven't been able to download data for this market since then. Other COMEX data (GC, QO, SIL) downloads without issue. Please advise. |
| [2021-10-03 21:11:14] |
| John - SC Support - Posts: 38292 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-04 03:12:35] |
| User462086 - Posts: 196 |
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The symbol causing the problem is QOZ21-COMEX. Software version: 2299 64-bit | 2021-10-03 23:03:59.426 Primary Thread ID: 2496 | 2021-10-03 23:03:59.426 Usage end date: 2022-02-24 | 2021-10-03 23:03:59.426 Enabled for: Advanced Features 2. | 2021-10-03 23:03:59.426 Enabled for: Sierra Chart Historical Data Service. | 2021-10-03 23:03:59.426 Enabled for: Delayed Denali Exchange Data Feed. | 2021-10-03 23:03:59.426 Allow Support for Sierra Chart Data Feeds is disabled. | 2021-10-03 23:03:59.426 Current selected Data/Trading service: SC Data - All Services | 2021-10-03 23:03:59.426 Custom symbol settings values: enabled | 2021-10-03 23:03:59.426 Chart Update Interval: 1000 | 2021-10-03 23:03:59.426 Intraday Data Storage Time Unit: 60 | 2021-10-03 23:03:59.426 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-10-03 23:03:59.426 2021-10-04 03:03:59 Local computer time in UTC | 2021-10-03 23:03:59.426 2021-10-03 23:03:59 Local computer time in SC Time Zone | 2021-10-03 23:03:59.426 2021-10-04 03:03:30 Server time in UTC | 2021-10-03 23:03:59.426 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-10-03 23:03:59.426 Program path: D:\_SierraChart\SierraChart_1m\ | 2021-10-03 23:03:59.426 Data Files path: D:\_SierraChart\SierraChart_1m\Data\ | 2021-10-03 23:03:59.426 OS Version Number: 10.0 | 2021-10-03 23:03:59.427 Locale Setting: C | 2021-10-03 23:03:59.427 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll | 2021-10-03 23:03:59.428 Allowed protected custom studies: | 2021-10-03 23:03:59.428 QOZ21-COMEX 1 Min #1 | Reloading chart. | 2021-10-03 23:05:02.434 SC Data - All Services | Starting real-time market data updates for: QOZ21-COMEX. ID: 1 | 2021-10-03 23:05:03.431 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: QOZ21-COMEX | 2021-10-03 23:05:03.431 SC Data - All Services | Requesting security definition data for: QOZ21-COMEX. ID: 1 | 2021-10-03 23:05:03.431 Starting DelayedDownloadMonitoringTimer | 2021-10-03 23:05:03.431 Starting HDTimeoutTimer | 2021-10-03 23:05:03.431 Added historical Intraday data request for QOZ21-COMEX to the queue. | 2021-10-03 23:05:03.432 Intraday data recording state for symbol QOZ21-COMEX is set to download 'Pending'. | 2021-10-03 23:05:03.432 Triggering next historical data download in queue. | 2021-10-03 23:05:03.432 Delaying start of download for QOZ21-COMEX | 2021-10-03 23:05:03.437 HD Request # 1 | Downloading Intraday chart data for QOZ21-COMEX to the file QOZ21-COMEX.scid. Service: comex | 2021-10-03 23:05:08.420 HD Request # 1 | Download start date-time: 2021-09-16 21:55:27.000000. File last date-time: 2021-09-16 21:55:27.147000 | 2021-10-03 23:05:08.421 HD Request # 1 | Using server: exchangehistdata2.sierracharts.com port 10150 | 2021-10-03 23:05:08.421 Socket (1) | Creating socket. | 2021-10-03 23:05:08.422 Socket (1) | New receive buffer size: 5242880 | 2021-10-03 23:05:08.422 Socket (1) | Connecting to IP: 8.18.161.133. | 2021-10-03 23:05:08.422 HD Request # 1 | Setting DTC encoding to Binary VLS | 2021-10-03 23:05:08.722 HD Request # 1 | Sending historical data logon request message. | 2021-10-03 23:05:08.722 Socket (1) | CloseSocket call. | 2021-10-03 23:05:08.869 HD Request # 1 | Error downloading historical Intraday data for QOZ21-COMEX. Historical data logon error: Data files folder not set for service code: comex | Username: ***** | 2021-10-03 23:05:08.870 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-10-03 23:05:08.870 Historical data download thread signaled to stop. | 2021-10-03 23:05:08.870 HD Request # 1 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for QOZ21-COMEX | 2021-10-03 23:05:08.870 HD Request # 1 | Completion time: 0s | 2021-10-03 23:05:08.870 HD Request # 1 | Intraday data download complete for QOZ21-COMEX. Unique request ID: 1 | 2021-10-03 23:05:08.870 Removing historical data download ID 1. | 2021-10-03 23:05:08.870 Real-time Intraday chart data file updates started for QOZ21-COMEX | 2021-10-03 23:05:08.870 Opened cached Intraday file: D:\_SierraChart\SierraChart_1m\Data\QOZ21-COMEX.scid. Thread ID: 2496 | 2021-10-03 23:05:08.870 Intraday chart data file opened for QOZ21-COMEX | 2021-10-03 23:05:08.870 HD Request # 1 | Enabling Intraday chart updating for symbol. | 2021-10-03 23:05:08.870 Triggering next historical data download in queue. | 2021-10-03 23:05:08.870 No download requests in the queue to start downloads for. | 2021-10-03 23:05:08.871 Socket (1) | Socket gracefully closed by remote side. | 2021-10-03 23:05:09.014 Socket (1) | Closed. | 2021-10-03 23:05:09.015 File >> Disconnect selected. | 2021-10-03 23:05:30.094 SC Data - All Services | Disconnected. | 2021-10-03 23:05:30.094 SC Data - All Services | Connected to server complete. | 2021-10-03 23:06:05.574 Triggering next historical data download in queue. | 2021-10-03 23:06:05.574 Triggering next historical data download in queue. | 2021-10-03 23:06:05.574 Triggering next historical data download in queue. | 2021-10-03 23:06:05.574 Triggering next historical data download in queue. | 2021-10-03 23:06:05.574 No download requests in the queue to start downloads for. | 2021-10-03 23:06:05.577 No download requests in the queue to start downloads for. | 2021-10-03 23:06:05.578 No download requests in the queue to start downloads for. | 2021-10-03 23:06:05.578 No download requests in the queue to start downloads for. | 2021-10-03 23:06:05.578 SC Data - All Services | Starting real-time market data updates for: QOZ21-COMEX. ID: 1 | 2021-10-03 23:06:06.543 SC Data - All Services | Subscribing to streaming market data in the service client is not supported. Symbol: QOZ21-COMEX | 2021-10-03 23:06:06.543 SC Data - All Services | Requesting security definition data for: QOZ21-COMEX. ID: 1 | 2021-10-03 23:06:06.543 Added historical Intraday data request for QOZ21-COMEX to the queue. | 2021-10-03 23:06:06.543 Intraday data recording state for symbol QOZ21-COMEX is set to download 'Pending'. | 2021-10-03 23:06:06.543 Triggering next historical data download in queue. | 2021-10-03 23:06:06.543 Delaying start of download for QOZ21-COMEX | 2021-10-03 23:06:06.549 HD Request # 2 | Downloading Intraday chart data for QOZ21-COMEX to the file QOZ21-COMEX.scid. Service: comex | 2021-10-03 23:06:11.554 HD Request # 2 | Download start date-time: 2021-09-16 21:55:27.000000. File last date-time: 2021-09-16 21:55:27.147000 | 2021-10-03 23:06:11.554 HD Request # 2 | Using server: exchangehistdata1.sierracharts.com port 10149 | 2021-10-03 23:06:11.554 Socket (1) | Creating socket. | 2021-10-03 23:06:11.555 Socket (1) | New receive buffer size: 5242880 | 2021-10-03 23:06:11.555 Socket (1) | Connecting to IP: 8.18.161.135. | 2021-10-03 23:06:11.555 HD Request # 2 | Setting DTC encoding to Binary VLS | 2021-10-03 23:06:11.858 HD Request # 2 | Sending historical data logon request message. | 2021-10-03 23:06:11.858 Socket (1) | CloseSocket call. | 2021-10-03 23:06:12.005 HD Request # 2 | Error downloading historical Intraday data for QOZ21-COMEX. Historical data logon error: Data files folder not set for service code: comex | Username: ***** | 2021-10-03 23:06:12.006 Socket (1) | Shutdown started. Waiting for graceful close. | 2021-10-03 23:06:12.006 Historical data download thread signaled to stop. | 2021-10-03 23:06:12.006 HD Request # 2 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for QOZ21-COMEX | 2021-10-03 23:06:12.006 HD Request # 2 | Completion time: 1s | 2021-10-03 23:06:12.006 HD Request # 2 | Intraday data download complete for QOZ21-COMEX. Unique request ID: 2 | 2021-10-03 23:06:12.006 Removing historical data download ID 2. | 2021-10-03 23:06:12.006 Real-time Intraday chart data file updates started for QOZ21-COMEX | 2021-10-03 23:06:12.006 Opened cached Intraday file: D:\_SierraChart\SierraChart_1m\Data\QOZ21-COMEX.scid. Thread ID: 2496 | 2021-10-03 23:06:12.006 Intraday chart data file opened for QOZ21-COMEX | 2021-10-03 23:06:12.006 HD Request # 2 | Enabling Intraday chart updating for symbol. | 2021-10-03 23:06:12.006 Triggering next historical data download in queue. | 2021-10-03 23:06:12.006 No download requests in the queue to start downloads for. | 2021-10-03 23:06:12.006 Socket (1) | Socket gracefully closed by remote side. | 2021-10-03 23:06:12.152 Socket (1) | Closed. | 2021-10-03 23:06:12.152 File >> Disconnect selected. | 2021-10-03 23:06:27.342 SC Data - All Services | Disconnected. | 2021-10-03 23:06:27.342 Date Time Of Last Edit: 2021-10-04 03:15:35
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| [2021-10-04 03:37:05] |
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Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings After that: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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