Support Board
Date/Time: Wed, 27 Nov 2024 20:42:58 +0000
no data showing up for CQG
View Count: 589
| [2021-10-01 19:29:50] |
| AndyB - Posts: 101 |
|
as title says, no data showing up for cqg and broker saying its showing im logged in but "no data". when i try to connect im getting an error message on the screen that says "Download Failed Error Downloading historical intraday data for F.US.EPZ21" etc etc. heres the message logs CQG WebAPI | Connecting to server api.cqg.com | 2021-10-01 14:37:28.875 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-10-01 14:37:28.875 CQG WebSocket socket (3) | Creating socket. Using TLS 1.2. | 2021-10-01 14:37:28.876 CQG WebSocket socket (3) | New receive buffer size: 5242880 | 2021-10-01 14:37:28.876 CQG WebSocket socket (3) | Connecting to IP: 208.48.16.35. | 2021-10-01 14:37:28.876 CQG WebSocket | Opening WebSocket. | 2021-10-01 14:37:28.931 CQG WebSocket | Sending WebSocket handshake. | 2021-10-01 14:37:28.931 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-10-01 14:37:29.083 CQG WebSocket | Server header | Connection: upgrade | 2021-10-01 14:37:29.083 CQG WebSocket | Server header | Sec-WebSocket-Accept: VrURiCZNhSMfUE4BnTtkcVSyBoY= | 2021-10-01 14:37:29.083 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-10-01 14:37:29.083 CQG WebSocket | Server header | Upgrade: websocket | 2021-10-01 14:37:29.083 CQG WebSocket | Server header | | 2021-10-01 14:37:29.084 CQG WebSocket | Web socket state is now open. | 2021-10-01 14:37:29.084 CQG WebAPI | WebSocket connected. | 2021-10-01 14:37:29.084 CQG WebAPI | Sending market data logon message. | 2021-10-01 14:37:29.084 CQG WebAPI | Base Time: 2021-09-19T04:13:06. 2021-09-19 04:13:06 | 2021-10-01 14:37:29.300 CQG WebAPI | Logon successful. Session Token = mGWAykFRYZAKdwtLwwNu2sBB7VALNIR7CutBb8gu6gAkMYb5r1ADa2f7wV2WS3tv0tHIdUpaESV | 2021-10-01 14:37:29.300 CQG WebAPI | Connected to server complete. | 2021-10-01 14:37:29.300 Triggering next historical data download in queue. | 2021-10-01 14:37:29.301 Triggering next historical data download in queue. | 2021-10-01 14:37:29.301 Triggering next historical data download in queue. | 2021-10-01 14:37:29.301 Triggering next historical data download in queue. | 2021-10-01 14:37:29.301 Updated verified funded futures trading account ending date to: 2021-10-31 18:37:29 | 2021-10-01 14:37:29.301 CQG WebAPI | Starting real-time market data updates for: F.US.EPU22. ID: 1 Service code: cqg | 2021-10-01 14:37:29.302 CQG WebAPI | Sending symbol resolution request for F.US.EPU22. ID: 944266 | 2021-10-01 14:37:29.302 CQG WebAPI | Requesting security definition data for: F.US.EPU22. ID: 1 | 2021-10-01 14:37:29.302 CQG WebAPI | Using primary service for historical data for F.US.EPU22 | 2021-10-01 14:37:29.302 Added historical Intraday data request for F.US.EPU22 to the queue. | 2021-10-01 14:37:29.302 Intraday data recording state for symbol F.US.EPU22 is set to download 'Pending'. | 2021-10-01 14:37:29.302 F.US.EPZ21 [CV] 30 Min #2 | Started historical data download for additional symbol F.US.EPU22. Download ID: 49 | 2021-10-01 14:37:29.302 CQG WebAPI | Sending Trade Accounts request message. | 2021-10-01 14:37:29.303 Delaying start of download for F.US.EPU22 | 2021-10-01 14:37:29.303 No download requests in the queue to start downloads for. | 2021-10-01 14:37:29.303 No download requests in the queue to start downloads for. | 2021-10-01 14:37:29.303 No download requests in the queue to start downloads for. | 2021-10-01 14:37:29.304 CQG WebAPI | Starting real-time market data updates for: F.US.EPZ21. ID: 2 Service code: cqg | 2021-10-01 14:37:29.305 CQG WebAPI | Sending symbol resolution request for F.US.EPZ21. ID: 944268 | 2021-10-01 14:37:29.305 CQG WebAPI | Requesting security definition data for: F.US.EPZ21. ID: 2 | 2021-10-01 14:37:29.305 CQG WebAPI | Using primary service for historical data for F.US.EPZ21 | 2021-10-01 14:37:29.305 Added historical Intraday data request for F.US.EPZ21 to the queue. | 2021-10-01 14:37:29.305 Intraday data recording state for symbol F.US.EPZ21 is set to download 'Pending'. | 2021-10-01 14:37:29.305 Triggering next historical data download in queue. | 2021-10-01 14:37:29.305 HD Server Manager | Incoming connection from IP: 127.0.0.1 | 2021-10-01 14:37:29.357 HD Server Manager | Started new historical data server. Count=1 | 2021-10-01 14:37:29.357 CQG WebAPI | Received symbol resolution report for symbol F.US.EPU22. Search Symbol: F.US.EPU22. Request ID: 944266. Contract ID: 1. | 2021-10-01 14:37:29.357 CQG WebAPI | Requesting market data for F.US.EPU22 | 2021-10-01 14:37:29.357 CQG WebAPI | Brokerage name: AMP. Account Name: 121162 | 2021-10-01 14:37:29.359 CQG WebAPI | Sending collateral subscribe request. | 2021-10-01 14:37:29.359 CQG WebAPI | Received symbol resolution report for symbol F.US.EPZ21. Search Symbol: F.US.EPZ21. Request ID: 944268. Contract ID: 2. | 2021-10-01 14:37:29.363 CQG WebAPI | Requesting market data for F.US.EPZ21 | 2021-10-01 14:37:29.363 HD Server | Thread:20560 (4) | Creating socket. | 2021-10-01 14:37:29.371 HD Server | Thread:20560 (4) | New receive buffer size: 262144 | 2021-10-01 14:37:29.371 HD Server | Thread:20560 (4) | Allocated send buffers: 32 of 4096 bytes. | 2021-10-01 14:37:29.372 HD Server | Setting DTC encoding to Binary VLS | Thread:20560 | 2021-10-01 14:37:29.372 HD Server | Received login. Requesting authorization. | Username: jablair1230. | Thread:20560 | 2021-10-01 14:37:29.373 HD Server | Login has been authorized. | Username: jablair1230. | Thread:20560 | 2021-10-01 14:37:29.373 HD Server | HD Request #36 | Socket: 4 | Symbol: F.US.EPZ21 | ServiceCode: DTCSubInstance | RecordInterval: 0 | MaximumDaysRequested: 0 | Start date-time: 2021-10-01 04:08:14 | ClientReqID: 36 | Username: jablair1230. | Thread:20560 | 2021-10-01 14:37:29.373 CQG WebAPI | Market data subscription for F.US.EPU22 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2021-10-01 14:37:29.421 Symbol Error - F.US.EPU22 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 1) are not allowed. | 2021-10-01 14:37:29.421 CQG WebAPI | Market data subscription for F.US.EPZ21 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 2) are not allowed. | 2021-10-01 14:37:29.472 Symbol Error - F.US.EPZ21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 2) are not allowed. | 2021-10-01 14:37:29.472 Requesting market depth updates for: F.US.EPZ21 if supported. | 2021-10-01 14:37:29.531 CQG WebAPI | Requesting market data including full depth for F.US.EPZ21 | 2021-10-01 14:37:29.531 CQG WebAPI | Starting real-time market data updates for: F.US.MESZ21. ID: 3 Service code: cqg | 2021-10-01 14:37:29.531 CQG WebAPI | Sending symbol resolution request for F.US.MESZ21. ID: 944270 | 2021-10-01 14:37:29.531 CQG WebAPI | Requesting security definition data for: F.US.MESZ21. ID: 3 | 2021-10-01 14:37:29.531 CQG WebAPI | Received symbol resolution report for symbol F.US.MESZ21. Search Symbol: F.US.MESZ21. Request ID: 944270. Contract ID: 3. | 2021-10-01 14:37:29.581 CQG WebAPI | Requesting market data for F.US.MESZ21 | 2021-10-01 14:37:29.581 CQG WebAPI | Market data subscription for F.US.EPZ21 was unsuccessful. Text: Real-time data for instrument F.US.EP (corresponding to ID = 2) are not allowed. | 2021-10-01 14:37:29.581 Symbol Error - F.US.EPZ21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.EP (corresponding to ID = 2) are not allowed. | 2021-10-01 14:37:29.581 CQG WebAPI | Market data subscription for F.US.MESZ21 was unsuccessful. Text: Real-time data for instrument F.US.MES (corresponding to ID = 3) are not allowed. | 2021-10-01 14:37:29.680 Symbol Error - F.US.MESZ21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.MES (corresponding to ID = 3) are not allowed. | 2021-10-01 14:37:29.680 CQG WebAPI | Starting real-time market data updates for: F.US.GCEZ21. ID: 4 Service code: cqg | 2021-10-01 14:37:29.686 CQG WebAPI | Sending symbol resolution request for F.US.GCEZ21. ID: 944271 | 2021-10-01 14:37:29.686 CQG WebAPI | Requesting security definition data for: F.US.GCEZ21. ID: 4 | 2021-10-01 14:37:29.686 CQG WebAPI | Starting real-time market data updates for: F.US.ENQZ21. ID: 5 Service code: cqg | 2021-10-01 14:37:29.686 CQG WebAPI | Sending symbol resolution request for F.US.ENQZ21. ID: 944272 | 2021-10-01 14:37:29.686 CQG WebAPI | Requesting security definition data for: F.US.ENQZ21. ID: 5 | 2021-10-01 14:37:29.686 CQG WebAPI | Starting real-time market data updates for: F.US.RTYZ21. ID: 6 Service code: cqg | 2021-10-01 14:37:29.686 CQG WebAPI | Sending symbol resolution request for F.US.RTYZ21. ID: 944273 | 2021-10-01 14:37:29.686 CQG WebAPI | Requesting security definition data for: F.US.RTYZ21. ID: 6 | 2021-10-01 14:37:29.686 CQG WebAPI | Starting real-time market data updates for: GCG21_FUT_COMEX. ID: 7 | 2021-10-01 14:37:29.692 CQG WebAPI | Sending symbol resolution request for GCG21_FUT_COMEX. ID: 944274 | 2021-10-01 14:37:29.692 CQG WebAPI | Requesting security definition data for: GCG21_FUT_COMEX. ID: 7 | 2021-10-01 14:37:29.692 CQG WebAPI | Starting real-time market data updates for: F.US.MESM21. ID: 8 Service code: cqg | 2021-10-01 14:37:29.692 CQG WebAPI | Sending symbol resolution request for F.US.MESM21. ID: 944275 | 2021-10-01 14:37:29.692 CQG WebAPI | Requesting security definition data for: F.US.MESM21. ID: 8 | 2021-10-01 14:37:29.692 Requesting market depth updates for: F.US.MESZ21 if supported. | 2021-10-01 14:37:29.692 CQG WebAPI | Requesting market data including full depth for F.US.MESZ21 | 2021-10-01 14:37:29.692 Requesting market depth updates for: F.US.MESM21 if supported. | 2021-10-01 14:37:29.692 Separate subscription for market depth updates not supported. F.US.MESM21 | 2021-10-01 14:37:29.692 HD Request # 65 | Downloading Intraday chart data for F.US.EPU22 to the file F.US.EPU22.scid. Service: cqg | 2021-10-01 14:37:29.692 HD Request # 65 | Performing multistage download. Downloading Minute data first. | 2021-10-01 14:37:29.692 HD Request # 65 | Download start date-time: 2021-07-21 11:20:47.000000. File last date-time: 2021-07-21 11:20:47.145000 | 2021-10-01 14:37:29.692 HD Request # 65 | Disabling Intraday chart updating for symbol. | 2021-10-01 14:37:29.692 HD Request # 65 | Requesting historical Minute data. | 2021-10-01 14:37:29.692 CQG WebAPI | Received symbol resolution report for symbol F.US.GCEZ21. Search Symbol: F.US.GCEZ21. Request ID: 944271. Contract ID: 4. | 2021-10-01 14:37:29.746 CQG WebAPI | Requesting market data for F.US.GCEZ21 | 2021-10-01 14:37:29.746 CQG WebAPI | Received symbol resolution report for symbol F.US.ENQZ21. Search Symbol: F.US.ENQZ21. Request ID: 944272. Contract ID: 5. | 2021-10-01 14:37:29.746 CQG WebAPI | Requesting market data for F.US.ENQZ21 | 2021-10-01 14:37:29.746 CQG WebAPI | Received symbol resolution report for symbol F.US.RTYZ21. Search Symbol: F.US.RTYZ21. Request ID: 944273. Contract ID: 6. | 2021-10-01 14:37:29.746 CQG WebAPI | Requesting market data for F.US.RTYZ21 | 2021-10-01 14:37:29.746 CQG WebAPI | Received message: Requested symbol was not found. | 2021-10-01 14:37:29.775 Symbol Error - GCG21_FUT_COMEX is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2021-10-01 14:37:29.775 CQG WebAPI | Received message: Requested symbol was not found. | 2021-10-01 14:37:29.830 Symbol Error - F.US.MESM21 is unknown, unavailable, or improperly formatted. Requested symbol was not found. | 2021-10-01 14:37:29.830 CQG WebAPI | Market data subscription for F.US.MESZ21 was unsuccessful. Text: Real-time data for instrument F.US.MES (corresponding to ID = 3) are not allowed. | 2021-10-01 14:37:29.830 Symbol Error - F.US.MESZ21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.MES (corresponding to ID = 3) are not allowed. | 2021-10-01 14:37:29.830 CQG WebAPI | Market data subscription for F.US.GCEZ21 was unsuccessful. Text: Real-time data for instrument F.US.GCE (corresponding to ID = 4) are not allowed. | 2021-10-01 14:37:29.830 Symbol Error - F.US.GCEZ21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.GCE (corresponding to ID = 4) are not allowed. | 2021-10-01 14:37:29.830 HD Request # 65 | Error downloading historical Intraday data for F.US.EPU22. Instrument F.US.EP (corresponding to ID 1) is not allowed. | 2021-10-01 14:37:29.830 HD Request # 65 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.EPU22 | 2021-10-01 14:37:29.830 HD Request # 65 | Completion time: 0s | 2021-10-01 14:37:29.830 HD Request # 65 | Intraday data download complete for F.US.EPU22. Unique request ID: 49 | 2021-10-01 14:37:29.830 Added historical Intraday data request for F.US.EPU22 to the queue. | 2021-10-01 14:37:29.830 Triggering next historical data download in queue. | 2021-10-01 14:37:29.830 HD Request # 66 | Downloading Intraday chart data for F.US.EPU22 to the file F.US.EPU22.scid. Service: cqg | 2021-10-01 14:37:29.830 HD Request # 66 | Rounding start date-time down to the minute: 2021-07-21 11:20:00.000 | 2021-10-01 14:37:29.830 HD Request # 66 | Download start date-time: 2021-07-21 11:20:00.000000. File last date-time: 00:00:00.000000 | 2021-10-01 14:37:29.830 HD Request # 66 | Requesting historical Tick data. | 2021-10-01 14:37:29.831 CQG WebAPI | Market data subscription for F.US.ENQZ21 was unsuccessful. Text: Real-time data for instrument F.US.ENQ (corresponding to ID = 5) are not allowed. | 2021-10-01 14:37:29.884 Symbol Error - F.US.ENQZ21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.ENQ (corresponding to ID = 5) are not allowed. | 2021-10-01 14:37:29.884 CQG WebAPI | Market data subscription for F.US.RTYZ21 was unsuccessful. Text: Real-time data for instrument F.US.RTY (corresponding to ID = 6) are not allowed. | 2021-10-01 14:37:29.884 Symbol Error - F.US.RTYZ21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.RTY (corresponding to ID = 6) are not allowed. | 2021-10-01 14:37:29.884 HD Request # 66 | Error downloading historical Intraday data for F.US.EPU22. Instrument F.US.EP (corresponding to ID 1) is not allowed. Result=103. Num Quotes=0 | 2021-10-01 14:37:29.934 HD Request # 66 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.EPU22 | 2021-10-01 14:37:29.934 HD Request # 66 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2021-10-01 14:37:29.934 HD Request # 66 | Completion time: 0s | 2021-10-01 14:37:29.934 HD Request # 66 | Intraday data download complete for F.US.EPU22. Unique request ID: 49 | 2021-10-01 14:37:29.934 Removing historical data download ID 49. | 2021-10-01 14:37:29.934 Real-time Intraday chart data file updates started for F.US.EPU22 | 2021-10-01 14:37:29.934 Intraday chart data file opened for F.US.EPU22 | 2021-10-01 14:37:29.934 HD Request # 66 | Enabling Intraday chart updating for symbol. | 2021-10-01 14:37:29.934 F.US.EPZ21 [CV] 30 Min #2 | Historical data download for additional symbol F.US.EPU22 with ID 49 has completed. | 2021-10-01 14:37:29.934 Triggering next historical data download in queue. | 2021-10-01 14:37:29.934 HD Request # 67 | Downloading Intraday chart data for F.US.EPZ21 to the file F.US.EPZ21.scid. Service: cqg | 2021-10-01 14:37:29.934 HD Request # 67 | Download start date-time: 2021-10-01 00:08:05.000000. File last date-time: 2021-10-01 00:08:05.134005 | 2021-10-01 14:37:29.934 HD Request # 67 | Requesting historical Tick data. | 2021-10-01 14:37:29.934 HD Request # 67 | Error downloading historical Intraday data for F.US.EPZ21. Instrument F.US.EP (corresponding to ID 2) is not allowed. Result=103. Num Quotes=0 | 2021-10-01 14:37:30.033 HD Request # 67 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.EPZ21 | 2021-10-01 14:37:30.033 HD Request # 67 | Add time&sales data | Remembered last file record date-time: 2021-10-01 04:08:05.134005 | 2021-10-01 14:37:30.033 HD Request # 67 | Completion time: 1s | 2021-10-01 14:37:30.033 HD Request # 67 | Intraday data download complete for F.US.EPZ21. Unique request ID: 50 | 2021-10-01 14:37:30.033 Removing historical data download ID 50. | 2021-10-01 14:37:30.033 Real-time Intraday chart data file updates started for F.US.EPZ21 | 2021-10-01 14:37:30.033 Intraday chart data file opened for F.US.EPZ21 | 2021-10-01 14:37:30.033 HD Request # 67 | Enabling Intraday chart updating for symbol. | 2021-10-01 14:37:30.033 Triggering next historical data download in queue. | 2021-10-01 14:37:30.033 No download requests in the queue to start downloads for. | 2021-10-01 14:37:30.033 Chart #2 has tagged chart #1 for full recalculation. Chartbook: Chartbook17DOMs.Cht | 2021-10-01 14:37:30.098 F.US.EPZ21 #1 | Performing a full recalculation because it has been tagged. Chartbook: Chartbook17DOMs.Cht | 2021-10-01 14:37:30.151 HD Server | HD Request | Socket: 4 | Symbol: F.US.EPZ21 | ServiceCode: DTCSubInstance | RecordInterval: 0 | Records Served: 8907 | ClientReqID: 36 | Username: jablair1230. | Thread:20560 | 2021-10-01 14:37:30.374 HD Server | Thread:20560 (4) | Socket gracefully closed by remote side. | 2021-10-01 14:37:30.377 HD Server | Thread:20560 (4) | CloseSocket call. | 2021-10-01 14:37:30.377 HD Server | Thread:20560 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-10-01 14:37:30.377 HD Server | Thread:20560 (4) | Closed. | 2021-10-01 14:37:30.377 HD Server | Thread:20560 (0) | CloseSocket call. | 2021-10-01 14:37:30.377 HD Server | Thread:20560 (0) | CloseSocket call. | 2021-10-01 14:37:30.377 HD Server Manager | Incoming connection from IP: 127.0.0.1 | 2021-10-01 14:37:30.417 HD Server Manager | Started new historical data server. Count=2 | 2021-10-01 14:37:30.417 HD Server | Thread:21188 (4) | Creating socket. | 2021-10-01 14:37:30.431 HD Server | Thread:21188 (4) | New receive buffer size: 262144 | 2021-10-01 14:37:30.431 HD Server | Thread:21188 (4) | Allocated send buffers: 32 of 4096 bytes. | 2021-10-01 14:37:30.431 HD Server | Setting DTC encoding to Binary VLS | Thread:21188 | 2021-10-01 14:37:30.431 HD Server | Received login. Requesting authorization. | Username: jablair1230. | Thread:21188 | 2021-10-01 14:37:30.432 HD Server | Login has been authorized. | Username: jablair1230. | Thread:21188 | 2021-10-01 14:37:30.432 HD Server | HD Request #37 | Socket: 4 | Symbol: F.US.MESZ21 | ServiceCode: DTCSubInstance | RecordInterval: 0 | MaximumDaysRequested: 0 | Start date-time: 2021-10-01 04:08:14 | ClientReqID: 37 | Username: jablair1230. | Thread:21188 | 2021-10-01 14:37:30.433 CQG WebAPI | Using primary service for historical data for F.US.MESZ21 | 2021-10-01 14:37:30.476 Added historical Intraday data request for F.US.MESZ21 to the queue. | 2021-10-01 14:37:30.477 Intraday data recording state for symbol F.US.MESZ21 is set to download 'Pending'. | 2021-10-01 14:37:30.477 Triggering next historical data download in queue. | 2021-10-01 14:37:30.477 HD Request # 68 | Downloading Intraday chart data for F.US.MESZ21 to the file F.US.MESZ21.scid. Service: cqg | 2021-10-01 14:37:30.477 HD Request # 68 | Performing multistage download. Downloading Minute data first. | 2021-10-01 14:37:30.477 HD Request # 68 | Download start date-time: 2021-03-29 14:37:30.000000. File last date-time: 00:00:00.000000 | 2021-10-01 14:37:30.477 HD Request # 68 | Disabling Intraday chart updating for symbol. | 2021-10-01 14:37:30.477 HD Request # 68 | Requesting historical Minute data. | 2021-10-01 14:37:30.477 HD Request # 68 | Error downloading historical Intraday data for F.US.MESZ21. Instrument F.US.MES (corresponding to ID 3) is not allowed. | 2021-10-01 14:37:30.580 HD Request # 68 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MESZ21 | 2021-10-01 14:37:30.580 HD Request # 68 | Completion time: 0s | 2021-10-01 14:37:30.580 HD Request # 68 | Intraday data download complete for F.US.MESZ21. Unique request ID: 51 | 2021-10-01 14:37:30.580 Added historical Intraday data request for F.US.MESZ21 to the queue. | 2021-10-01 14:37:30.580 Triggering next historical data download in queue. | 2021-10-01 14:37:30.580 HD Request # 69 | Downloading Intraday chart data for F.US.MESZ21 to the file F.US.MESZ21.scid. Service: cqg | 2021-10-01 14:37:30.580 HD Request # 69 | Rounding start date-time down to the minute: 2021-03-29 14:37:00.000 | 2021-10-01 14:37:30.581 HD Request # 69 | Download start date-time: 2021-03-29 14:37:00.000000. File last date-time: 00:00:00.000000 | 2021-10-01 14:37:30.581 HD Request # 69 | Requesting historical Tick data. | 2021-10-01 14:37:30.581 HD Server | Server thread ending. Closing socket. | Username: jablair1230. | Thread:20560 | 2021-10-01 14:37:30.639 HD Server Manager | Current server count=1 | 2021-10-01 14:37:30.639 HD Request # 69 | Error downloading historical Intraday data for F.US.MESZ21. Instrument F.US.MES (corresponding to ID 3) is not allowed. Result=103. Num Quotes=0 | 2021-10-01 14:37:30.691 HD Request # 69 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for F.US.MESZ21 | 2021-10-01 14:37:30.691 HD Request # 69 | Add time&sales data | Remembered last file record date-time: 00:00:00.000000 | 2021-10-01 14:37:30.692 HD Request # 69 | Completion time: 0s | 2021-10-01 14:37:30.692 HD Request # 69 | Intraday data download complete for F.US.MESZ21. Unique request ID: 51 | 2021-10-01 14:37:30.692 Removing historical data download ID 51. | 2021-10-01 14:37:30.692 Real-time Intraday chart data file updates started for F.US.MESZ21 | 2021-10-01 14:37:30.692 Intraday chart data file opened for F.US.MESZ21 | 2021-10-01 14:37:30.692 HD Request # 69 | Enabling Intraday chart updating for symbol. | 2021-10-01 14:37:30.692 Triggering next historical data download in queue. | 2021-10-01 14:37:30.692 No download requests in the queue to start downloads for. | 2021-10-01 14:37:30.692 HD Server | HD Request | Socket: 4 | Symbol: F.US.MESZ21 | ServiceCode: DTCSubInstance | RecordInterval: 0 | Records Served: 0 | ClientReqID: 37 | Username: jablair1230. | Thread:21188 | 2021-10-01 14:37:31.428 HD Server | Thread:21188 (4) | Socket gracefully closed by remote side. | 2021-10-01 14:37:31.428 HD Server | Thread:21188 (4) | CloseSocket call. | 2021-10-01 14:37:31.429 HD Server | Thread:21188 (0) | CloseSocket call. | 2021-10-01 14:37:31.429 HD Server | Thread:21188 (4) | Graceful close received or receive error. Shutdown complete. Closing socket now. | 2021-10-01 14:37:31.429 HD Server | Thread:21188 (4) | Closed. | 2021-10-01 14:37:31.429 HD Server | Thread:21188 (0) | CloseSocket call. | 2021-10-01 14:37:31.429 HD Server | Server thread ending. Closing socket. | Username: jablair1230. | Thread:21188 | 2021-10-01 14:37:31.885 HD Server Manager | Current server count=0 | 2021-10-01 14:37:31.885 CQG WebAPI | Sending positions subscribe request. RequestID: 944281 | 2021-10-01 14:37:34.421 CQG WebAPI | Sending orders subscribe request. RequestID: 944282 | 2021-10-01 14:37:34.422 Requesting market depth updates for: F.US.ENQZ21 if supported. | 2021-10-01 14:37:34.422 CQG WebAPI | Requesting market data including full depth for F.US.ENQZ21 | 2021-10-01 14:37:34.422 Real-time market depth file updates started for F.US.ENQZ21 | 2021-10-01 14:37:34.422 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\F.US.ENQZ21.2021-10-01.depth | 2021-10-01 14:37:34.422 CQG WebAPI | Market data subscription for F.US.ENQZ21 was unsuccessful. Text: Real-time data for instrument F.US.ENQ (corresponding to ID = 5) are not allowed. | 2021-10-01 14:37:34.462 Symbol Error - F.US.ENQZ21 is unknown, unavailable, or improperly formatted. Real-time data for instrument F.US.ENQ (corresponding to ID = 5) are not allowed. | 2021-10-01 14:37:34.462 they told me to contact you directly thank you |
| [2021-10-01 22:09:50] |
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This is one of the relevant errors: HD Request # 68 | Error downloading historical Intraday data for F.US.MESZ21. Instrument F.US.MES (corresponding to ID 3) is not allowed. | 2021-10-01 14:37:30.580
You need to activate the exchanges you require data for, here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliExchangeDataFeed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-02 17:44:46
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