Support Board
Date/Time: Sat, 01 Mar 2025 11:04:47 +0000
Log in issues and custom studies
View Count: 572
| [2021-09-29 13:51:59] |
| Pervez Virani - Posts: 4 |
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Hi SC Support, I am trying to log in into my account and I cannot. I was paying for the services earlier and sent out a note stating that my brokerage has SC set up already. I was told once the month ended not to worry about it and I'll be able to log in. I still can't log in. Can you assist me with that? I also have a another question I have a custom study that I would like to install it's on a notepad and when I transfer it over to SC it's not loading. Can you assist me on that as well? Thank you, PV |
| [2021-09-29 14:40:53] |
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Your Sierra Chart account is expired. You need to purchase usage time as explained below. We have temporarily reactivated your account. If the custom study is as source code, then follow the instructions here: How to Build an Advanced Custom Study from Source Code ---- Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Account Control Panel" on the Sierra Chart software menu. On the displayed webpage, click on "Activate Services". Or you can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update/Set" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-29 15:08:32] |
| Pervez Virani - Posts: 4 |
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Hi SC, If my brokerage as SC why do I need to pay for it? I am paying them directly for the same services. Thank you, PV |
| [2021-09-29 16:21:24] |
| John - SC Support - Posts: 38292 |
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We are not understanding your question about the brokerage. We no longer are offering Sierra Chart through brokers. We stopped doing that about 4 months ago. Therefore, if you want to use Sierra Chart, you need to pay for usage directly to us.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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