Support Board
Date/Time: Sat, 01 Mar 2025 10:51:18 +0000
Connect Live Data on Sierra
View Count: 566
| [2021-09-28 15:16:18] |
| JTB.ES - Posts: 5 |
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Hey guys. My windows machine broke yesterday (which has been fun). Until my new computer arrives, I am using codeweavers for sierra and going through my mac. I have been rebuilding templates etc.... but now I can not figure out what I am doing wrong because I am still showing delayed data rather than Live.... I use Edgeclear and Phillips Capital and I have selected SC/TT Futures Order Routing. I am sorry if I am missing something obvious but I can't figure it out and assume it must be something easy I am missing... Thanks a lot! Josh |
| [2021-09-28 16:29:22] |
| John - SC Support - Posts: 38292 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-28 16:38:22] |
| JTB.ES - Posts: 5 |
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Chart is ESZ21_FUT_CME Software version: 2270 64-bit | 2021-09-28 12:36:00.632 Primary Thread ID: 54 | 2021-09-28 12:36:00.632 Usage end date: 2021-10-06 | 2021-09-28 12:36:00.632 Enabled for: Advanced Features 2. | 2021-09-28 12:36:00.632 Enabled for: Sierra Chart Historical Data Service. | 2021-09-28 12:36:00.632 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-09-28 12:36:00.632 Enabled for: Delayed Denali Exchange Data Feed. | 2021-09-28 12:36:00.632 Enabled for exchange2: CME (Trading Account Required) | 2021-09-28 12:36:00.632 Enabled for exchange2: CBOT (Trading Account Required) | 2021-09-28 12:36:00.632 Enabled for exchange2: COMEX (Trading Account Required) | 2021-09-28 12:36:00.632 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-09-28 12:36:00.632 Allow Support for Sierra Chart Data Feeds is disabled. | 2021-09-28 12:36:00.632 Current selected Data/Trading service: SC/TT Futures Order Routing | 2021-09-28 12:36:00.632 Custom symbol settings values: enabled | 2021-09-28 12:36:00.632 Chart Update Interval: 500 | 2021-09-28 12:36:00.632 Intraday Data Storage Time Unit: 1 | 2021-09-28 12:36:00.632 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-09-28 12:36:00.632 2021-09-28 16:36:00 Local computer time in UTC | 2021-09-28 12:36:00.632 2021-09-28 12:36:00 Local computer time in SC Time Zone | 2021-09-28 12:36:00.632 2021-09-28 13:39:49 Server time in UTC | 2021-09-28 12:36:00.632 Local computer UTC time and Server UTC time difference: 0 seconds. | 2021-09-28 12:36:00.632 Program path: C:\SierraChart\ | 2021-09-28 12:36:00.632 Data Files path: C:\SierraChart\Data\ | 2021-09-28 12:36:00.632 OS Version Number: 6.1 | 2021-09-28 12:36:00.632 Locale Setting: C | 2021-09-28 12:36:00.632 DLLs: UserContributedStudies_64.dll | 2021-09-28 12:36:00.633 Allowed protected custom studies: | 2021-09-28 12:36:00.633 File >> Disconnect selected. | 2021-09-28 12:36:13.766 SC/TT Futures Order Routing | Waiting for socket receive thread to end | 2021-09-28 12:36:13.769 DTC Client socket (4) | CloseSocket call. | 2021-09-28 12:36:13.769 DTC Client socket (4) | Shutdown started. Waiting for graceful close. | 2021-09-28 12:36:13.770 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2021-09-28 12:36:13.771 DTC Client socket (2) | CloseSocket call. | 2021-09-28 12:36:13.771 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2021-09-28 12:36:13.771 SC DTC Delayed Exchange Data | Disconnected from the server. | 2021-09-28 12:36:13.771 SC/TT Futures Order Routing | Disconnected. | 2021-09-28 12:36:13.771 DTC Client socket (4) | Socket gracefully closed by remote side. | 2021-09-28 12:36:13.806 DTC Client socket (4) | Closed. | 2021-09-28 12:36:13.806 SC/TT Futures Order Routing | Connecting to the server futurestrading2.sierracharts.com. Port 11098 | 2021-09-28 12:36:19.767 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2021-09-28 12:36:19.858 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-09-28 12:36:19.858 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2021-09-28 12:36:19.858 SC/TT Futures Order Routing | Network connection to server complete. | 2021-09-28 12:36:19.909 SC/TT Futures Order Routing | Starting socket receive thread. | 2021-09-28 12:36:19.909 SC/TT Futures Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2021-09-28 12:36:19.909 SC/TT Futures Order Routing | Setting DTC encoding to Binary VLS | 2021-09-28 12:36:20.031 SC/TT Futures Order Routing | Sending logon request message. | 2021-09-28 12:36:20.031 SC/TT Futures Order Routing | Received logon response. | 2021-09-28 12:36:20.071 SC/TT Futures Order Routing | Server Name: SC DTC Server. Build=38980. | 2021-09-28 12:36:20.071 SC/TT Futures Order Routing | Server protocol version: 8. Client protocol version: 8 | 2021-09-28 12:36:20.071 SC/TT Futures Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=trading_technologies.trading|SymbolSettings=trading_technologies_v2.trading. | 2021-09-28 12:36:20.071 SC/TT Futures Order Routing | Trading is supported. | 2021-09-28 12:36:20.071 SC/TT Futures Order Routing | Order cancel and replace is supported. | 2021-09-28 12:36:20.071 SC/TT Futures Order Routing | OCO Orders supported. | 2021-09-28 12:36:20.071 SC/TT Futures Order Routing | Bracket Orders supported. | 2021-09-28 12:36:20.071 SC/TT Futures Order Routing | Connected to server complete. | 2021-09-28 12:36:20.071 Triggering next historical data download in queue. | 2021-09-28 12:36:20.076 Triggering next historical data download in queue. | 2021-09-28 12:36:20.076 Triggering next historical data download in queue. | 2021-09-28 12:36:20.076 Triggering next historical data download in queue. | 2021-09-28 12:36:20.076 Updated verified funded futures trading account ending date to: 2021-10-28 16:36:20 | 2021-09-28 12:36:20.076 No download requests in the queue to start downloads for. | 2021-09-28 12:36:20.081 No download requests in the queue to start downloads for. | 2021-09-28 12:36:20.081 No download requests in the queue to start downloads for. | 2021-09-28 12:36:20.081 No download requests in the queue to start downloads for. | 2021-09-28 12:36:20.081 Mapping ESZ21_FUT_CME to ESZ21. Service code: cme | 2021-09-28 12:36:20.096 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ESZ21_FUT_CME (ESZ21). ID: 1 Service code: cme | 2021-09-28 12:36:20.097 SC DTC Delayed Exchange Data | Connecting to the server ds13.sierracharts.com. Port 10043 | 2021-09-28 12:36:20.097 SC DTC Delayed Exchange Data | Requesting security definition data for: ESZ21_FUT_CME (ESZ21). ID: 1 | 2021-09-28 12:36:20.097 Added historical Intraday data request for ESZ21_FUT_CME to the queue. | 2021-09-28 12:36:20.098 Intraday data recording state for symbol ESZ21_FUT_CME is set to download 'Pending'. | 2021-09-28 12:36:20.098 Triggering next historical data download in queue. | 2021-09-28 12:36:20.098 DTC Client socket (3) | Creating socket. | 2021-09-28 12:36:20.101 DTC Client socket (3) | New receive buffer size: 5242880 | 2021-09-28 12:36:20.101 DTC Client socket (3) | Connecting to IP: 64.38.174.178. | 2021-09-28 12:36:20.101 Delaying start of download for ESZ21_FUT_CME | 2021-09-28 12:36:20.108 SC DTC Delayed Exchange Data | Network connection to server complete. | 2021-09-28 12:36:20.180 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2021-09-28 12:36:20.180 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2021-09-28 12:36:20.180 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2021-09-28 12:36:20.275 SC DTC Delayed Exchange Data | Sending logon request message. | 2021-09-28 12:36:20.275 SC DTC Delayed Exchange Data | Received logon response. | 2021-09-28 12:36:21.077 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2021-09-28 12:36:21.077 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2021-09-28 12:36:21.077 SC DTC Delayed Exchange Data | Successfully connected. | 2021-09-28 12:36:21.077 SC DTC Delayed Exchange Data | Trading is not supported. | 2021-09-28 12:36:21.077 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ESZ21_FUT_CME -> ESZ21 | 2021-09-28 12:36:21.077 SC DTC Delayed Exchange Data | Received security definition for symbol ESZ21_FUT_CME | 2021-09-28 12:36:21.258 HD Request # 106 | Downloading Intraday chart data for ESZ21_FUT_CME to the file ESZ21_FUT_CME.scid. Service: cme | 2021-09-28 12:36:26.241 HD Request # 106 | Download start date-time: 2021-09-28 12:26:02.000000. File last date-time: 2021-09-28 12:26:02.000000 | 2021-09-28 12:36:26.243 HD Request # 106 | Using server: ds23.sierracharts.com port 10150 | 2021-09-28 12:36:26.243 Socket (4) | Creating socket. | 2021-09-28 12:36:26.248 Socket (4) | New receive buffer size: 5242880 | 2021-09-28 12:36:26.248 Socket (4) | Connecting to IP: 216.1.90.130. | 2021-09-28 12:36:26.249 HD Request # 106 | Setting DTC encoding to Binary VLS | 2021-09-28 12:36:26.330 HD Request # 106 | Sending historical data logon request message. | 2021-09-28 12:36:26.330 HD Request # 106 | Requesting Intraday data. Start date-time: 2021-09-28 12:26:02. Record interval: 1. Symbol: ESZ21 | 2021-09-28 12:36:28.168 HD Request # 106 | Decompressing data. | 2021-09-28 12:36:28.196 HD Request # 106 | Receiving Intraday data for ESZ21_FUT_CME starting at 2021-09-28 12:26:02.272000 | 2021-09-28 12:36:28.207 Socket (4) | CloseSocket call. | 2021-09-28 12:36:28.243 Socket (4) | Shutdown started. Waiting for graceful close. | 2021-09-28 12:36:28.243 Historical data download thread signaled to stop. | 2021-09-28 12:36:28.244 HD Request # 106 | Timestamp of first Intraday data file record written: 2021-09-28 12:26:02.272000 | 2021-09-28 12:36:28.244 HD Request # 106 | Received 590 records from 2021-09-28 12:26:02.272000 to 2021-09-28 12:36:26.019000 (10.4 minutes) and wrote 590 records for ESZ21_FUT_CME | 2021-09-28 12:36:28.244 HD Request # 106 | Add time&sales data | Remembered last file record date-time: 2021-09-28 16:36:26.019000 | 2021-09-28 12:36:28.245 HD Request # 106 | Completion time: 2s | 2021-09-28 12:36:28.245 HD Request # 106 | Intraday data download complete for ESZ21_FUT_CME. Unique request ID: 105 | 2021-09-28 12:36:28.245 Removing historical data download ID 105. | 2021-09-28 12:36:28.245 Real-time Intraday chart data file updates started for ESZ21_FUT_CME | 2021-09-28 12:36:28.245 Opened cached Intraday file: C:\SierraChart\Data\ESZ21_FUT_CME.scid. Thread ID: 54 | 2021-09-28 12:36:28.245 Intraday chart data file opened for ESZ21_FUT_CME | 2021-09-28 12:36:28.245 HD Request # 106 | Enabling Intraday chart updating for symbol. | 2021-09-28 12:36:28.245 Triggering next historical data download in queue. | 2021-09-28 12:36:28.246 No download requests in the queue to start downloads for. | 2021-09-28 12:36:28.246 Socket (4) | Socket gracefully closed by remote side. | 2021-09-28 12:36:28.273 Socket (4) | Closed. | 2021-09-28 12:36:28.273 Chart #5 has tagged chart #3 for full recalculation. Chartbook: ES NADRO.Cht | 2021-09-28 12:36:28.449 Chart #6 has tagged chart #3 for full recalculation. Chartbook: ES NADRO.Cht | 2021-09-28 12:36:28.515 ESZ21_FUT_CME[M] 3600 Volume #3 | Performing a full recalculation because it has been tagged. Chartbook: ES NADRO.Cht | 2021-09-28 12:36:28.556 Chart #4 has tagged chart #3 for full recalculation. Chartbook: ES NADRO.Cht | 2021-09-28 12:36:28.650 ESZ21_FUT_CME[M] 3600 Volume #3 | Performing a full recalculation because it has been tagged. Chartbook: ES NADRO.Cht | 2021-09-28 12:36:29.055 |
| [2021-09-28 17:36:54] |
| John - SC Support - Posts: 38292 |
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The following line is the issue: Allow Support for Sierra Chart Data Feeds is disabled. | 2021-09-28 12:36:00.632
Go to Global Settings >> Data/Trade Service Settings >> Common Settings and set the setting for Allow Support for Sierra Chart Data Feeds to Yes. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-28 17:44:51] |
| JTB.ES - Posts: 5 |
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Awesome. Thanks!
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