Support Board
Date/Time: Sat, 01 Mar 2025 11:17:06 +0000
Futures data not coming through
View Count: 599
| [2021-09-27 23:22:03] |
| User216169 - Posts: 17 |
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Hi, Just want to know if there are any issues today with data from CME coming though. I am on the MES ticker and there is no data. I have not changed any of my settings. Allow support for Sierra Charts data feed is enabled. |
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| [2021-09-27 23:46:33] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-28 07:20:46] |
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This is the problem: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2021-09-28 02:28:16.236
Refer to: Denali Exchange Data Feed: Connections (Connections) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-28 07:21:25
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| [2021-09-28 07:52:39] |
| User216169 - Posts: 17 |
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Thanks, I was only running one instance when having this issue. Either way, I have followed the above instructions but I still don't have any data. Any ideas? |
| [2021-09-28 08:20:41] |
| User216169 - Posts: 17 |
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I have tried a few things, When I connect to interactive brokers service I don't get any market depth. Because I have to turn off 'all support for sierra shart data feeds' to get any data. The only way to get full market depth is through SC data-all services with 'all support for sierra shart data feeds' disabled. There is still [M] showing after the ticker name. This is with only using one instance! |
| [2021-09-28 08:28:25] |
| User216169 - Posts: 17 |
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Please see images
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| [2021-09-28 13:00:11] |
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It is not clear why there is a problem, but it might be related to a recent change. We are going to revert that and have a new release out in about 15 minutes. You definitely should not have any trouble with one instance. That really makes no sense at all. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-28 13:00:25
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| [2021-09-28 13:18:52] |
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The problem is Sierra Chart not being able to connect to the Denali Exchange Data Feed because of a connection limit. We have put out a new prerelease now. Update to the latest prerelease following these instructions: Software Download: Fast Update Let us know if you still have any further issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-28 13:19:18
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| [2021-09-29 08:05:23] |
| User216169 - Posts: 17 |
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Thanks, That worked. |
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