Support Board
Date/Time: Sat, 01 Mar 2025 10:14:28 +0000
Problem to trade
View Count: 460
| [2021-09-24 16:04:34] |
| User461862 - Posts: 2 |
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HELLO to you, I lost 04 ticks today because of an order not executed on time and moreover it did not repect my stop loss who is responsible? you or CQG. It's not nice please check what happens with these incidents. Thank you beforehand |
| [2021-09-26 15:45:53] |
| John - SC Support - Posts: 38292 |
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You would need to go through your Trade Activity Log and see if there is information on why the Stop did not fill. Refer to the following information for how to view historical Trade Activity information: Trade Activity Log: Viewing Historical Trade Activity For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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