Support Board
Date/Time: Sat, 01 Mar 2025 10:29:28 +0000
Trading server did not acknowledge new order
View Count: 718
| [2021-09-24 14:09:43] |
| bernard - Posts: 14 |
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My market data enablement request with Ninja Trader has recently been completed. However, I could not place my trade successfully. Here's the message I get from the Trade Service Log: Trading server did not acknowledge new order | Symbol: F.US.EPZ21 | TradeAccount: 119210 | InternalOrderID: 662 | Current Status: Order Sent | 2021-09-24 09:46:52.908 * Requesting order status for non-responsive order. Time since last action: 59.7 seconds | Symbol: F.US.EPZ21 | TradeAccount: 119210 | InternalOrderID: 663 | Current Status: Order Sent | 2021-09-24 09:52:51.777 * Trading server did not acknowledge new order | Symbol: F.US.EPZ21 | TradeAccount: 119210 | InternalOrderID: 663 | Current Status: Order Sent | 2021-09-24 09:52:52.852 * Requesting order status for non-responsive order. Time since last action: 65.0 seconds | Symbol: F.US.EPZ21 | TradeAccount: 119210 | InternalOrderID: 664 | Current Status: Order Sent | 2021-09-24 09:56:12.063 * Trading server did not acknowledge new order | Symbol: F.US.EPZ21 | TradeAccount: 119210 | InternalOrderID: 664 | Current Status: Order Sent | 2021-09-24 09:56:13.121 * |
| [2021-09-24 14:18:08] |
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This is going to be due to a connectivity issue or server issue. Both of these issues are external to Sierra Chart. Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers This will refresh the order list and get the current status of the orders. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-24 14:33:16] |
| bernard - Posts: 14 |
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THANK YOU for your quick response.
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