Support Board
Date/Time: Sat, 01 Mar 2025 08:01:11 +0000
Not receiving realtime data
View Count: 448
| [2021-09-20 14:30:39] |
| Irish Brian - Posts: 5 |
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Hi, this is my first day and I am not receiving real time data. My message board is below. I have package 5, 1st connection and US Equities data. I've signed all my agreements etc. but my data is still 15mins delayed and it is not updating. Can somebody take a look? Thanks Triggering next historical data download in queue. | 2021-09-20 10:22:33.177 No download requests in the queue to start downloads for. | 2021-09-20 10:22:33.177 Chart #1 has tagged chart #10 for full recalculation. Chartbook: Home.Cht | 2021-09-20 10:22:33.223 ZIVO 1 Day #5 | Performing a full recalculation because it has been tagged. Chartbook: Home.Cht | 2021-09-20 10:22:33.267 Socket (1) | Socket gracefully closed by remote side. | 2021-09-20 10:22:33.280 Socket (1) | Closed. | 2021-09-20 10:22:33.280 Chart #6 has tagged chart #5 for full recalculation. Chartbook: Home.Cht | 2021-09-20 10:22:33.293 Chart #8 has tagged chart #7 for full recalculation. Chartbook: Home.Cht | 2021-09-20 10:22:33.370 ZIVO 30 Min #7 | Performing a full recalculation because it has been tagged. Chartbook: Home.Cht | 2021-09-20 10:22:33.420 ZIVO 1 Min #10 | Performing a full recalculation because it has been tagged. Chartbook: Home.Cht | 2021-09-20 10:22:33.442 ZIVO 1 Day #5 | Performing a full recalculation because it has been tagged. Chartbook: Home.Cht | 2021-09-20 10:22:33.659 |
| [2021-09-20 14:32:55] |
| John - SC Support - Posts: 38292 |
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You do not have the U.S. Equities exchange activated. You can activate it here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-20 14:36:20
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| [2021-09-20 14:35:57] |
| Sierra_Chart Engineering - Posts: 18607 |
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You also need to activate the US Equities exchange and we have now done that for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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