Support Board
Date/Time: Sat, 01 Mar 2025 07:08:26 +0000
Wrong service
View Count: 451
| [2021-09-17 13:25:08] |
| filipCsupka - Posts: 9 |
|
Hello, i accidentally purchased the 10- Standard + Denali Data Feed for 36/month. The wanted package was 5- Advanced which also costs 36/moth. Is it possible please to just switch the service, since its cost the same ? IF yes, please proceed and apply 5 - Advanced service package for 36/month. IF there will be problem, please issue refund so i can use the wanted package ASAP :) FIlip |
| [2021-09-17 13:28:46] |
| John - SC Support - Posts: 38292 |
|
We have gone ahead and changed your package to Package 5. For the future, you can make the change at any time and it does not cost anything to make the change. If there is a difference in the Package pricing, then we just adjust your end date based on the difference. Here are the instructions to change your package: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-17 14:49:17] |
| filipCsupka - Posts: 9 |
|
Hello, that was unexpected, fast and precise. Thank you very much for that kind of support. Happy to work with you FIlip. |
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