Support Board
Date/Time: Sat, 01 Mar 2025 11:33:22 +0000
Denali Data Feed Continuous Contracts not showing all data for amount of days to load
View Count: 658
| [2021-09-17 12:20:19] |
| jerichardson - Posts: 4 |
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I am running sierra charts with crossover on a mac and I have switched from using IQ Feed to using Denali Data Feed and i am have problems with my continuous contracts not showing all data for the amount of days to load (240 days). on some occasions i can translate symbol to current service and it will load all data, but if i make an adjustment to amount of volume as i am using volume based charts it will revert back to only showing 5 days of data. This problem is only occurring on my intraday volume based charts, my historical daily chart loads with no problem I have tired to: Update symbol settings Translating to current symbol settings Delete and download data Manually deleting all data files I didn't have this problem when using IQfeed but have been having this problem ever since i made the switch to denali data feed. Thanks in advance for the help |
| [2021-09-17 13:56:31] |
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There definitely should not be any problem at all. Maybe there is some kind of out of memory condition occurring. When you have the problem post an image of the chart. Provide an image of the chart or Trade DOM, by following these instructions: https://www.sierrachart.com/index.php?page=doc/PostingInformation.php#Image Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-17 13:56:42
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| [2021-09-17 14:53:05] |
| jerichardson - Posts: 4 |
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http://www.sierrachart.com/image.php?Image=1631890338992.png
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| [2021-09-21 10:44:13] |
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We need to call you today and do a remote assistance session to see what the issue is. Confirm that the telephone number here is up-to-date: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-21 10:44:20
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| [2021-09-22 12:38:48] |
| jerichardson - Posts: 4 |
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That is the correct number. if you could tell me the number that you will be calling from so i am sure to answer the phone.
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| [2021-09-23 16:40:28] |
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We apologize for the delay. We are calling now. Not sure how the caller ID would show up, but the number begins with 530. We called but there was no answer. We can try later today. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-23 16:41:48
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| [2021-09-28 17:55:54] |
| jerichardson - Posts: 4 |
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is it possible to setup a call today, now that I know the area code I'll be looking out for the number Thanks |
| [2021-09-29 16:51:26] |
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User has been called. The historical Intraday data is currently being downloaded. Let us know if you have any further issues.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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