Support Board
Date/Time: Sat, 01 Mar 2025 10:35:08 +0000
[User Discussion] - Delayed feed data inaccessible
View Count: 497
| [2021-09-16 20:18:14] |
| User480821 - Posts: 1 |
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Thanks SC team for your feedback earlier. I followed all processes diligently, in setting up 10 minutes delayed data feed. I kept receiving error messages from my message log. Here's an attached document conveying the error message.
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Attachment Deleted.  SC message log.PNG / V - Attached On 2021-09-16 20:16:09 UTC - Size: 59.73 KB - 156 views SC message log 2.PNG / V - Attached On 2021-09-16 20:16:44 UTC - Size: 17.67 KB - 153 views |
| [2021-09-16 23:15:44] |
| John - SC Support - Posts: 38292 |
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The account with which you have posted is expired. If this is the same account you use when logging into Sierra Chart, then that is the problem. Otherwise, if you have a different account that you use, you need to post to this Support Board using that account. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-24 16:48:16] |
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Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Account Control Panel" on the Sierra Chart software menu. On the displayed webpage, click on "Activate Services". Or you can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update/Set" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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