Support Board
Date/Time: Sat, 01 Mar 2025 06:57:53 +0000
sierra is shwing it is runing on more then 2 system when it is actually not
View Count: 710
| [2021-09-16 15:59:40] |
| User30743 - Posts: 365 |
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CAN YOU PLEASE FINALLY FIX THIS ISSUE? https://prnt.sc/1sg6xet IT IS NOT TRUE THAT SIERRA IS RUNNING ON MORE THAN 2 SYSTEMS if you are claiming it is running on more than 2 systems you should PROVE IT. show me the IP addresses in real-time. The more money you charge, the more troublesome the software is Date Time Of Last Edit: 2021-09-16 16:03:04
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| [2021-09-16 16:29:10] |
| John - SC Support - Posts: 38292 |
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The IP Addresses and computer names that we show are currently logged in are the following: - 144.91.70.149 vmi610682 - 88.103.227.251 DESKTOP-H33R7AL Keep in mind that the IP addresses are the external IP addresses that we see, which are not necessarily the exact same IP address that your system has, depending on how your network is setup, especially when you have a router in use. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-16 18:29:55] |
| User30743 - Posts: 365 |
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it doesn't matter what you see. what matters is that it could not be opened on the second system till 18:00, from 18:00 is started working on the second system as well. it is happening all too often and i am asking for a fix --- in user account there should be visible which systems are currently running sierra. In every point of time, the same way you see it, we as users should see it. (i don't know why it is not done already). I am not making it up. At the time of your writing and before, there was only one system connected (the one at the IP 144... running on a virtual machine). The other one (a personal laptop) was not. It could not connect till 18:00 Date Time Of Last Edit: 2021-09-16 18:52:34
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| [2021-09-16 23:10:50] |
| John - SC Support - Posts: 38292 |
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Next time this occurs use the "Forced Login" option on the system for which you are having the issue. See if you can get it when you do so, as it tells our servers to update their information. Refer to the following: Sierra Chart - Software Login Instructions: Forced Login For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-17 02:26:10] |
| Sierra_Chart Engineering - Posts: 18607 |
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The more money you charge, the more troublesome the software is This is not true at all. Sierra Chart has not raised prices. And we have reduced prices for our data feed.And we see you are using CQG. So whatever CQG data issues you have, are not our issue. We do not see how this can be the case: it is happening all too often and i am asking for a fix And there are no known, instances of a problem. It is something that we never hear about. Are you running more than one copy of Sierra Chart on the same system but a second or more in a virtual machine? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-17 02:27:13
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| [2021-09-17 07:14:36] |
| User30743 - Posts: 365 |
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And there are no known, instances of a problem. It is something that we never hear about.
i have mentioned it several times already. Are you running more than one copy of Sierra Chart on the same system but a second or more in a virtual machine?
I am running multiple instances on virtual machine and one copy on laptop. And we see you are using CQG. So whatever CQG data issues you have, are not our issue.
This is not an issue of data. I cant login to platform. |
| [2021-09-17 11:01:58] |
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i have mentioned it several times already. We do not recall hearing this from you before and it does not constitute an issue affecting oother users because it is an isolated case for a certain reason.I am running multiple instances on virtual machine and one copy on laptop. The problem must relate to the virtual machine. One virtual machine or more than one virtual machine?Anyway, we made a change to your account, which should hopefully in your case avoid the issue if no more than two virtual machines are used. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-17 12:47:12] |
| User30743 - Posts: 365 |
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The problem must relate to the virtual machine. One virtual machine or more than one virtual machine?
What kind of problem you are referring to? It is allowed to run multiple instances on one system - at least you claim so. There are three Sierra copies installed on the Contabo VPS on the IP 144.91.70.149 that you mentioned above. Most of the time all three are open since they are running some automated test/trading systems. Besides that, I use Siera on laptop. if no more than two virtual machines are used.
I don't understand - I am using ONE virtual machine (the Contabo VPS I mentioned above with IP 144.91.70.149). I have always been using ONE, only ONE. If your systems detect it as MORE THAN ONE, then it is a bug on your side.
Date Time Of Last Edit: 2021-09-17 12:50:50
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| [2021-09-17 13:59:39] |
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Yes you can definitely run as many copies of Sierra Chart as you want on a single system. However, different virtual machines, will look like different systems. Although you are just using one virtual machine as you said. then it is a bug on your side. This is definitively not the case at all.Anyway, if there is an issue again we need to look at what is happening in your case. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-09-17 14:00:53
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| [2021-09-18 16:36:32] |
| User30743 - Posts: 365 |
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This is definitively not the case at all.
Ok, what is the alternative explanation then? if there is an issue again we need to look at what is happening in your case.
I will let you know when it happens again |
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