Support Board
Date/Time: Fri, 28 Feb 2025 22:16:27 +0000
Package 11 with Denali - EUREX doesn't work
View Count: 583
| [2021-09-01 07:28:21] |
| User330092 - Posts: 9 |
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Hello, With new month, Eurex stop working. "Symbol -1 unknown". Balance and Denali for Eurex is active. Could you help me? |
| [2021-09-01 08:00:19] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-01 12:26:12] |
| User163504 - Posts: 10 |
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Hello, I have the same issue. Since this morning I cannot load the data in the Chart of the Future F.US.DSXU21, please refer to attachment ! The symbol F.US.DSXU21 is available in the Chart Settings so I do not understand what is required. Why is the current Future Contract F.US.DSXU21 not continueing for September ? All other Sierra Chart user of my trading community do not have this issue ! How can I solve this issue asap ? Best regards Anh Tran Quoc |
 210901_ERROR_Sierra.png / V - Attached On 2021-09-01 12:25:26 UTC - Size: 15.09 KB - 164 views 210901_ERROR_Sierra_2.png / V - Attached On 2021-09-01 12:25:31 UTC - Size: 229.24 KB - 162 views |
| [2021-09-01 12:48:11] |
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In the case to post #3, you need to complete the EUREX agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements_EUREX And then activate the exchange here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedEUREX Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-09-01 13:08:29] |
| User163504 - Posts: 10 |
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Thanks for the quick input. But why do I have to sign again and do I have to repeat this procedure every month? |
| [2021-09-01 13:40:56] |
| John - SC Support - Posts: 38288 |
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You do not need to repeat the process. You had never signed the agreements for the EUREX (you had previously signed agreements for the CME Group data).
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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