Support Board
Date/Time: Tue, 26 Nov 2024 02:28:11 +0000
gbpusd data load issue
View Count: 1179
| [2014-03-22 16:54:22] |
| jimnovak - Posts: 42 |
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i use the same chart, same settings, same of number of days but when i click on say eurusd or eurgbp, it literally takes a second or two to load the data but when i click(and only) on gbpusd, it takes quite a while(say 10 or 15 sec) to load the data. why? how can i overcome that? i reiterate this happens for gbpusd only. also, i know i asked this a year or two ago, but can we load on own icon files for toolbar buttons? is that a reasonable request and how long would it take? cheers |
| [2014-03-24 08:11:45] |
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This has to do with the amount of data in the data file. We have updated help topic 30.1 to explain this: https://www.sierrachart.com/index.php?l=doc/helpdetails30.html#h30.1 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-24 08:12:32
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| [2014-03-24 12:42:30] |
| jimnovak - Posts: 42 |
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uhm...you know i ve been using sierra for a few years and am aware of most these settings. however i did reduce no of days and intraday storage time to higher seconds but that dont make a difference. i only have one chart and same setting for all symbols and no study. i click on different symbols on a quote board which is linked to the chart and load and display that symbol. all setting is the same for all symbols, chart setting/days to load (set to 1500)/ data setting (set to 1 sec) but to be exact when i click or load eurgbp or eurusd takes less than a sec but when i click on gbpusd quickest time ive recorded is 6 sec. i know it isnt much but it loads those two in a sec or almost on demand whereas for any gbp pair takes a noticeable while.
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| [2014-03-24 17:40:18] |
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If you have increased the Intraday Data Storage Time Unit, then re-download the data with Edit >>Delete All Data and Download in the chart, to reduce the data load time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-24 20:53:47] |
| jimnovak - Posts: 42 |
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yes that did it!!! thanks any idea when or if ? pic icon uploads? |
| [2014-03-24 21:03:16] |
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There are no plans to support custom icons at this time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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