Support Board
Date/Time: Fri, 28 Feb 2025 18:31:43 +0000
Denali Data Feed
View Count: 480
| [2021-08-24 04:49:22] |
| wingz - Posts: 121 |
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I attempted to connect Sierra to the Denali data feed Monday morning about 9:15 EDT. The feed connected and downloaded the history but I had no real time data and had to switch to another data feed. WHAT WAS THE PROBLEM?
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| [2021-08-24 05:06:12] |
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We do not know what the issue was/is in your case. Tell us the symbol of one of the charts and open that chart, and follow the instructions below. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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