Support Board
Date/Time: Fri, 28 Feb 2025 17:37:11 +0000
Spread value wrong
View Count: 567
| [2021-08-22 12:42:34] |
| SpearChucker - Posts: 104 |
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After upgrading SC to version 2299, the value of this spread is now wrong. The value for this spread - LEV21-LEZ21.LE.FUT_SPREAD.CME should be -5.575 at the time this thread was created. The chart and DOM shows -5300.000. I've unchecked Auto-Set From Data Feed and tried different Price Display Format values, but there are no values in the list that make this spread value correct. edit - Looking closer at other spreads, they are wrong also. Will provide examples if needed. edit - Went back to version 2292, and all values are correct. I'll stay on this version until this is resolved. Date Time Of Last Edit: 2021-08-22 13:16:42
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 LE Spread.jpg / V - Attached On 2021-08-22 12:42:21 UTC - Size: 208.59 KB - 157 views |
| [2021-08-22 13:47:38] |
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Set the Real time and Historical Price Multipliers in the Chart Settings to .001: Chart Settings: Real-Time Price Multiplier (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) edit - Looking closer at other spreads, they are wrong also. Will provide examples if needed. This does not make sense. It cannot be possible that the exchange data is wrong.edit - Went back to version 2292, and all values are correct. I'll stay on this version until this is resolved. Does not make any sense. There is no differences between the versions in regards to spreads or anything related to this. Just make sure the multiplier is set correctly as explained above.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-22 13:48:57
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| [2021-08-22 13:59:57] |
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We have preset the correct Symbol Settings for this spread product now. Follow the instructions here to update the Symbol Settings: Global Symbol Settings: Update Global Symbol Settings Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-22 14:02:49] |
| SpearChucker - Posts: 104 |
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Version 2292 Historical Price Multiplier is set to .001. Upgraded SC 2292 --> 2299 and checked the HPM and it's also .001. The spread values are now all correct. Something in the first upgrade to 2299 must have caused the error. Thanks for looking into this. edit - And, by the way, I'm not receiving emails for activity on any threads I follow. Date Time Of Last Edit: 2021-08-22 14:07:54
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| LE Spread 2.jpg / V - Attached On 2021-08-22 14:02:33 UTC - Size: 167.02 KB - 168 views |
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