Support Board
Date/Time: Fri, 28 Feb 2025 18:11:34 +0000
Futures data is perfect, individual stock data delayed?
View Count: 934
| [2021-08-20 03:31:24] |
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Hello, I am trying to work out why my stock ticker data isn't coming through sierrachart, it is delayed. I have an account with AMP futures with CQG but am receiving my data from the Denali feed + some $10 package I bought from Sierra Chart. I am using SC Data services, but have tried to switch to the CQG one to see if it would work and it did not. Everytime I go on a chart I will have to download the data to see the current feed, and sometimes it is delayed. What am I doing wrong? |
| [2021-08-20 06:56:51] |
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If you require real-time US stock data you need to use the Sierra Chart Exchange Data Feed: Sierra Chart Exchange Data Feed If you require delayed historical stock data , then follow the instructions here to use the SC Historical Data service and a separate installation of Sierra Chart: Sierra Chart Historical Data Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-21 21:11:17] |
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From User: Hello, I have talked to a member who also has sierra chart and they said that this is related to a data issue on your guys' end. I was hoping you could solve it To reiterate. My futures data is good, some stock data is not delayed like TWTR,EBAY,LOW all work perfect, certain tickers ARE delayed, like TSLA,AAPL,MRNA, these ones are delayed. I have followed every dang guide on the website to connect to my cqg, then connect to SC data services and still am plauged with this issue. I am using a chartbook from a friend in Chicago, idk if this is related or not. I have also tried updating symbol settings, changing my time zone to different times ( I am located in PST california) Please let me know what is going on!! I am told that you guys need to change something on your end. Thanks so much for the great service, I just want fully live data on all the tickers! I also do not know if I even have the right data service. I need to trade SPY/QQQ/IWM tickers for all US equities. Sierra Chart Support Date Time Of Last Edit: 2021-08-22 13:20:23
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| [2021-08-23 04:12:39] |
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I have talked to a member who also has sierra chart and they said that this is related to a data issue on your guys' end. No there is definitely no data issue at all on the Sierra Chart side.You are not using the Sierra Chart Exchange Data Feed which provides real-time US stock data. So if you want real time US stock data you will need to activate this data feed: Sierra Chart Exchange Data Feed Set up instructions are on that page. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-23 04:13:04
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