Support Board
Date/Time: Fri, 28 Feb 2025 22:07:46 +0000
Unhandled Exception - Moving Stops/Targets
View Count: 591
| [2021-08-17 14:36:13] |
| SpearChucker - Posts: 104 |
|
Moving stops and targets on the DOM I get this error msg. Stops and targets appear to have moved to where I want them, though.
|
 Except.jpg / V - Attached On 2021-08-17 14:34:52 UTC - Size: 44.37 KB - 173 views |
| [2021-08-17 15:00:17] |
| |
|
Disregard the prior message. It is not correct. We think this issue is related to a stack overflow. Although that definitively should not be occurring and we are unable to reproduce but we will test again. We have reduced the stack space involved with order modifications. We will be putting out a new release, in about an hour. You will want to update at that time to the latest prerelease: Software Download: Fast Update Also this is a serious issue. When you get those exceptions you need to restart Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-17 15:00:27
|
| [2021-08-17 19:11:18] |
| |
|
We did not yet get the new release out. It will be sometime after the close today.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-18 08:45:07] |
| |
|
Update to the latest prerelease and see if you still have the issue. Instructions: Software Download: Fast Update We want to make it clear, this is not a problem within Sierra Chart code. There is some other cause but we are trying things that may work around it based upon some reasonable assumptions. And we have never been able to reproduce this either. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-19 06:26:16
|
| [2021-08-27 14:15:12] |
| SpearChucker - Posts: 104 |
|
Happened again. GCZ21-GCG22.GC.FUT_SPREAD.COMEX[M] #1 | Caught an unhandled exception in c_Chart::OnLButtonUp. | 2021-08-27 10:08:01.478 * I've updated to version 2299. I don't know what version the prerelease was at the time of your response in #5 on 8/18. Do I still need to update to the current prerelease (2301)? |
| [2021-08-27 15:14:53] |
| John - SC Support - Posts: 38287 |
|
Just to be absolutely certain that you have the update where we made some changes to help the situation, update to the current Pre-Release (v 2301 as of this writing). Then let us know if you continue to have the problem or not. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-27 16:29:03] |
| |
|
We are going to do additional work on this issue today. We are going to add some additional logging to further isolate the problem. And also make some additional changes to reduce the amount of stack space used during order modifications which is very very minimal already, not even close to a problem but we will still try to do all we can.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-27 16:29:27
|
| [2021-08-30 19:22:23] |
| |
|
Test prerelease 2302. Instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: