Support Board
Date/Time: Fri, 28 Feb 2025 15:03:44 +0000
Eurex Data
View Count: 529
| [2021-08-16 16:26:11] |
| RamonLV - Posts: 1 |
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Hello, today my Eurex data is cut off. Are you no longer accepting Eurex data through CQG?
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| [2021-08-16 18:24:52] |
| John - SC Support - Posts: 38262 |
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In order to get EUREX data from CQG you need to be on a Sierra Chart package 10 or higher. Refer to the information here: July 1, 2021: EUREX Realtime Data from Denali Exchange Data Feed Policy We have set your account to evaluate Package 12 for 30 days, so you will not need to change your package right away. In your case, since you are on Package 5 so you would want to change to Package 11. To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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