Support Board
Date/Time: Sat, 30 Nov 2024 06:23:52 +0000
Professional to non-professional
View Count: 1142
| [2021-08-16 00:09:43] |
| S-A-77 - Posts: 20 |
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Hello, I've recently changed my status from professional to non-professional and had the agreements approved. However, it seems that my account is still tagged as professional. Could this possibly be changed to non-professional? Thanks. |
| [2021-08-16 06:11:04] |
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We will check on this for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-16 12:45:59] |
| S-A-77 - Posts: 20 |
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Hello, Just wanted to see if there have been any updates on the situation as it would be ideal to have this resolved before market open if possible. Many Thanks. |
| [2021-08-16 17:07:01] |
| SC Support - Posts: 1896 |
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Thank you S-A-77 we have reinstated your Non-Professional status, thank you for including your Futures Trading Account information in the Market Data Agreements. To verify your Non-Professional status, please connect to your Futures Trading Account once a month, described here: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees NinjaTrader can provide you with the CQG WebAPI login credentials and with those in-hand, here are your connection instructions: CQG Trading Platform Service: Setup Instructions |
| [2021-08-18 13:06:06] |
| S-A-77 - Posts: 20 |
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I contacted NinjaTrader and they said they offer the CQG Desktop application and the mobile application, are any of these what is required? Thanks. |
| [2021-08-18 13:06:12] |
| S-A-77 - Posts: 20 |
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I contacted NinjaTrader and they said they offer the CQG Desktop application and the mobile application, are any of these what is required? Thanks. |
| [2021-08-18 13:06:22] |
| S-A-77 - Posts: 20 |
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I contacted NinjaTrader and they said they offer the CQG Desktop application and the mobile application, are any of these what is required? Thanks. |
| [2021-08-18 13:33:36] |
| SC Support - Posts: 1896 |
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As far as we are concerned you don't need the burden, the extra cost, of the "CQG Desktop application and the mobile application", all you need on our side is login credentials for the CQG WebAPI, we sometimes see brokers charging $10 or $20 per month for this: Here is the documentation for the CQG WebAPI, essentially you just need the login credentials to be able to connect Sierra Chart to your Futures Trading Account, like many hundreds of others. https://www.sierrachart.com/index.php?page=doc/CQGTrading.php#Intro Thank you |
| [2021-08-18 18:49:21] |
| S-A-77 - Posts: 20 |
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Hello, I tried to log in with the CQG log in and had this error appear. I uploaded an image of the error. Thanks. |
Error.PNG| [2021-08-18 19:18:30] |
| John - SC Support - Posts: 36350 |
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You are not setup with CQG to use Sierra Chart. You need to tell your broker to get you setup properly. Refer to the information here: CQG Trading Platform Service: CQG Account Requirements For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-12-14 13:44:05] |
| User717569 - Posts: 14 |
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Hi, I have the same issue! I wanted to activate live data, but couldn't find the package that I wanted. I accidentally put professional instead of non- professional. Please help! Thanks. |
| [2022-12-14 18:33:40] |
| John - SC Support - Posts: 36350 |
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User717569: Redo the agreements at the following link and fill them out as a Non-Professional. Keep in mind that in order to qualify as a Non-Professional for the CME Group, you need to have a live, funded, futures trading account, so be sure you enter the information for the FCM (Futures Clearing Merchant, or your Broker) and your account number in the Uniform Subscriber Agreement. https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Let us know when you have completed these so we can check them and change your status if they are filled out correctly. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-12-14 18:34:28
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| [2022-12-14 19:04:47] |
| SC Support - Posts: 1896 |
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Thank you User717569 for completing the Market Data Agreements for the CME Group. Please activate the CME Group Exchanges that you want Real-time Data for, you can do that via #3 here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME Then please re-connect to the Data Feed: File Menu: Connect to Data Feed (File) Date Time Of Last Edit: 2022-12-14 19:04:59
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