Support Board
Date/Time: Fri, 28 Feb 2025 13:35:57 +0000
Fwd: Fwd: Data connection will not connect see error message attached
View Count: 382
| [2021-08-13 16:47:37] |
| SC Support - Posts: 1937 |
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(email) For some reason I can not bring up my data connection when I log into my workspace in Sierra. I get an error message that client has not enabled historical downloads. Is there something that can be done to enable this so that the connection can resume to the data. Is it possible to get my data feed resolved here. See attached error message. For some reason the connection will not resume. The error message is saying my ID is not found. M Date Time Of Last Edit: 2021-08-13 16:48:07
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 2021-08-12_07-50-26.png / V - Attached On 2021-08-13 16:47:16 UTC - Size: 115.12 KB - 164 views |
| [2021-08-13 17:27:48] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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