Support Board
Date/Time: Fri, 28 Feb 2025 09:23:09 +0000
Latency in real time data
View Count: 409
| [2021-08-10 05:56:32] |
| User723464 - Posts: 2 |
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Hi, I have latency in real time data. I see my two real time data subscriptions are till - 8-13-2021 and 8-31-2021 Can you help please? Thanks |
| [2021-08-10 08:01:13] |
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Yes this is true. It would be 10 minutes delayed. The reason you are not getting real-time data from the CME Group of exchanges is that you activated the Non-Professional exchange fees, but you have not verified in the last month that you have a live, funded, futures trading account, which the CME needs in order to allow you data at the lower priced fees. Refer to the following for instructions on how to connect once a month to your *live funded* trading account to qualify for the lower-priced exchange fees: Real-Time Exchange Data Feeds Available From Sierra Chart: Connecting Only Once a Month to Trading Account to Support CME Group Exchange Fees If you do not have a funded trading account or one with a supported trading service, then refer to this solution: Easy Solution to CME Funded Trading Account Requirement We recommend using the above solution in any case to avoid this problem in the future. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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