Support Board
Date/Time: Fri, 28 Feb 2025 09:47:40 +0000
Error regarding my registration
View Count: 358
| [2021-08-09 16:15:45] |
| User299586 - Posts: 1 |
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Hi Unfortunately, I made a mistake with my registration and set up my account as "professional" instead of "non-professional" by mistake. Could you kindly change this in your files or let me know the steps I need to take to correct this error. Appreciate your help as soon as possible. Best regards |
| [2021-08-09 17:03:09] |
| John - SC Support - Posts: 38259 |
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You need to redo both Agreements for the CME Group here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements When you are redoing the "Uniform Subscriber Agreement", you need to enter a "Clearing Firm". If that is left blank, then you can not be considered a non-professional. Make sure you refer to the information at the following link for the requirements of the CME Group for non-professionals for why you need to have this information filled out: Real-Time Exchange Data Feeds Available From Sierra Chart: Understanding and Accessing Data From the CME, CBOT, NYMEX, COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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