Support Board
Date/Time: Fri, 28 Feb 2025 09:33:07 +0000
not receiving daily bars for e-mini s&p
View Count: 510
| [2021-08-06 19:01:52] |
| User702252 - Posts: 11 |
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started when we switched to paying directly for chart service tries to download and then says download failed all minute time frames working can you help thank you
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| [2021-08-06 19:19:53] |
| John - SC Support - Posts: 38259 |
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We need to see your Message Log when you are trying to get the daily data. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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