Support Board
Date/Time: Fri, 28 Feb 2025 09:09:26 +0000
Please help
View Count: 666
| [2021-08-02 22:57:53] |
| User455811 - Posts: 17 |
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I am looking for clear precise instruction on how to set up Sierra Charts in the Live trading environment. I have been told so many different ways of doing it and still havent found something that works. I was told you are no longer supporting Denali data feed (So I switched to Rithmic), I was then told you guys arent supporting Rithmic anymore either and I'm lost. I am with Ontotrade, we've been a client for many years, but after the new SEC changes this year we have lost many of our clients due to the confusion getting their charts up. Looking for the most precise, simple and cost effective step-by-step process on how to set up my charts so I can then help our clients set up theirs. My broker is Edgeclear and clearing firm is Ironbeam. Thanks-Wes |
| [2021-08-03 13:39:41] |
| John - SC Support - Posts: 38259 |
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It all depends on what order routing service is being used. For the Sierra Chart Order Routing Service, you would follow these instructions: https://www.sierrachart.com/index.php?page=doc/SierraChartOrderRoutingServiceWithData.php#SetupInstructions For CQG, you would follow these instructions: CQG Trading Platform Service: Setup Instructions For Rithmic, you would follow these instructions: Rithmic Trading Platform Service: Setup Instructions FYI - Rithmic has put out their new interface to Sierra Chart, so we are supporting that Rithmic connection for trading. In all cases, however, we recommend using the Sierra Chart Real-Time Data Feeds, as they provide the best data interaction with Sierra Chart and include many years of historical data. The Setup Instructions for the CME Group data can be found here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-03 19:08:52] |
| User455811 - Posts: 17 |
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Thankyou for your reply. I am attempting to use Rithmic. After following the instruction on the above link, my charts remain in "Waiting to reconnect" mode. What am I missing?
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| [2021-08-03 19:30:14] |
| John - SC Support - Posts: 38259 |
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The first thing we want you to do is to update to the latest Release to ensure that you have the latest Rithmic updates. To do this, follow these instructions: Software Download: Fast Update Let us know what happens after you update. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-03 19:33:47] |
| User455811 - Posts: 17 |
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Followed the instructions and reopened my charts. No change. The Message log is looping between "DTC Disconnected" > "Will reconnect in 4.0 seconds"
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| [2021-08-03 19:35:39] |
| John - SC Support - Posts: 38259 |
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Did you enter all the information in the Data/Trade Window Settings for the Rithmic connection? There are multiple fields related to data that need a Username and Password. Make sure you enter your information for each of those.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-03 21:41:20] |
| User455811 - Posts: 17 |
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Okay I am now connected, but it won't download any charts. Says "Download failed. Permission denied"
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| [2021-08-03 21:42:49] |
| John - SC Support - Posts: 38259 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-03 22:06:12] |
| User455811 - Posts: 17 |
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The error code doesnt come up in the message log, it's just a red box on the screen (non-clickable)
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| [2021-08-04 13:45:29] |
| John - SC Support - Posts: 38259 |
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What exactly does the red box state?
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-04 17:54:06] |
| User455811 - Posts: 17 |
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There is an orange box that says " Symbol is unknown. Click for symbol information. permission denied". Directly below that is a red box that says " Download Failed Error downloading historical Intraday data for ESU1.CME. permission denied"
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| [2021-08-04 18:25:51] |
| John - SC Support - Posts: 38259 |
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Please update to the latest release to ensure you have the latest updates for the Rithmic connection. Update using these instructions: Software Download: Fast Update For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-04 18:55:50] |
| User455811 - Posts: 17 |
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I've completed this. No change. Any other suggestions?
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| [2021-08-04 19:03:52] |
| John - SC Support - Posts: 38259 |
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We will give you a call and connect to your computer so we can take a look. Everything sounds like it is setup correctly. Please ensure that the phone number on this page is correct: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo And let us know when would be a good time for us to call you. Note that we call using Skype, so it will not show an incoming number and may show as a Spam call. Be sure to pick up around the time we establish for a call. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-04 20:22:02] |
| User455811 - Posts: 17 |
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Yes it is correct. I'm available anytime for the next couple hours
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| [2021-08-04 20:41:15] |
| John - SC Support - Posts: 38259 |
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Called customer. The information in the log is showing that the Rithmic data is not setup for use. Recommended the customer call his broker to verify that the Rithmic data is setup.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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