Support Board
Date/Time: Fri, 28 Feb 2025 18:48:17 +0000
Need Help setting my charts back up
View Count: 746
| [2021-07-15 23:55:59] |
| User946955 - Posts: 32 |
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Hello I recently purchased a new laptop and I wasn't able to transfer my old charts on to this new laptop is there anyone that can please help me with this. Thanks
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| [2021-07-16 01:15:51] |
| Sierra_Chart Engineering - Posts: 18602 |
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The instructions for this are here: Transferring Sierra Chart Settings and Data From Existing Installation to New Installation Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-16 02:12:05] |
| User946955 - Posts: 32 |
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is it any way that you can help me via remote and install it for me please
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| [2021-07-16 18:37:34] |
| John - SC Support - Posts: 38280 |
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Sorry, but that is not something we can do. We recommend finding a computer expert (maybe even Best Buy Geek Squad) to help you. Just point them to the instructions that we have supplied and they should be able to figure it out pretty easily.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-17 02:42:57] |
| User946955 - Posts: 32 |
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ok I have my Sierra charts back up and I wanted to know is there any way you guys can team viewer with me again like last time to make sure this thing is set up right because it's back up but the numbers on my volume profile are off. Thanks |
| [2021-07-27 22:40:20] |
| User946955 - Posts: 32 |
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Hello do you guys still offer remote support because my sierra charts are not properly working is there anyone that can help me please.
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| [2021-07-29 13:37:29] |
| John - SC Support - Posts: 38280 |
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We do not have the time to help with these kind of issues. We recommend the following person to contact for one-on-one help: https://www.buymeacoffee.com/dianapena For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-29 13:45:51] |
| User946955 - Posts: 32 |
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I dont understand what your saying...because you guys just helped me with this issue on last month. I need help with this sierra charts because I pay faith full every month and I know you guys offer remote help so can someone please reach out to me and help. Thanks |
| [2021-07-29 16:03:41] |
| John - SC Support - Posts: 38280 |
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We have a relationship with Diana Pena now where she can help with these kind of issues. We recommend contacting her at the link we gave above.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-29 21:27:42] |
| User946955 - Posts: 32 |
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ok that link you sent me for her doesn't work do you have another one?
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| [2021-08-02 13:44:00] |
| John - SC Support - Posts: 38280 |
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Sorry, she recently changed her link. You can find her here: https://www.buymeacoffee.com/dianapena For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-13 14:05:55] |
| User946955 - Posts: 32 |
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hello is there anyone that can help me with setting my sierra charts up? I'm having some serious issues with this thanks |
| [2021-08-13 18:23:57] |
| User946955 - Posts: 32 |
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Hello I have paid my subscription for the month but my sierra charts are still lagging 10 mins behind is there anyway you can help me with getting caught up to real time. Thanks |
| [2021-08-16 14:20:57] |
| John - SC Support - Posts: 38280 |
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Everything on your account looks good, so you should be getting real-time data. The only thing we want to point out is that you only have the CME Top of Book exchange active. That means that you are only going to get real-time data for symbols that trade on the CME exchange (not the full CME Group). So you should be getting real-time data for symbols such as ES, MES, 6A, etc. But if you are looking for Crude Oil (CL) for example, that data will be delayed since you are not subscribed to get the real-time data. If you want to change your Exchange options, you can do so from the following page: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-08-19 19:34:24] |
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But if you are looking for Crude Oil (CL) for example, that data will be delayed since you are not subscribed to get the real-time data. You will not receive any data for this exchange at all since you are using CQG and since you do not have that exchange active through the Denali Exchange Data Feed.You would need to set up a separate installation of Sierra Chart to use the Delayed Exchange Data Feed: Delayed Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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