Support Board
Date/Time: Fri, 01 Nov 2024 01:27:09 +0000
alert gets triggered on
View Count: 504
| [2021-07-08 20:24:36] |
| User133994 - Posts: 78 |
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Support, Again, thanks for your help. I am in the process of "replaying" charts to verify alert conditions. *Whenever* I start a replay or click the "stop" button on the replay control the alert gets triggered that I have active on the chart. It is not because the price exceeded the indicator. Is there anyway to keep this from happening? The alert is false and should not trigger at these times. Thanks, J Date Time Of Last Edit: 2021-07-08 20:25:12
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| [2021-07-08 20:48:25] |
| John - SC Support - Posts: 35678 |
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Where exactly is the alert that you have setup that is doing this? Is it on the Chart Settings, or part of a Study, or is it a Symbol Alert or Drawing Alert? Also, what is the formula that you are using? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-08 20:59:21] |
| User133994 - Posts: 78 |
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It is on a study on a 30 second chart. Here is the formula: =C > ID17.SG1 ID17 is the Study Subgraphs Add indicator. From the Alert window: Alert - Chart: Replay 1.00X: RTYU21_FUT_CME [CV][M] 30 Sec #3 | Study: Study Subgraphs Add | Formula: =C>ID17.SG1 is TRUE. | Last Price: 2308.5 | Bar start date-time: 2021-07-05 20:17:30 | Alert: RTY alert Note: C > ID17.SG1 doesn't occur on the same chart until 2311....so it shouldn't trigger at 2308.5; and, at this moment, current RTY price is 2225 which is also not high enough to trigger a signal (if the alert were somehow confusing which price to use)... Date Time Of Last Edit: 2021-07-08 21:03:46
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| [2021-07-08 21:18:16] |
| User133994 - Posts: 78 |
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Now I am getting an alert everytime I use "Stepping through Chart Bars One by One" by clicking the buttons forward or backward. Also, when hit the "Pause" and then "Play" the same error alert plays again. This is certainly not correct. Thank you for looking into it. UPDATE: I just triggered the alert (in the actual replay) correctly. Now it appears the stepping and pause/play no longer trigger the alert...interesting? Date Time Of Last Edit: 2021-07-08 21:34:18
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| [2021-07-08 21:20:57] |
| John - SC Support - Posts: 35678 |
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We are not able to reproduce what you are seeing. Please get us a copy of the chart on which you are having this issue by following these instructions: Support Board Posting Information: Providing Chartbook with Only a Single Chart For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-08 21:49:12] |
| User133994 - Posts: 78 |
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Chartbookgroup attached. 3 charts included. 1 chart references the other 2 charts. Pay attention to 30 Sec chart--dotted black line indicator. That has the alert on it. Thanks again for your help. |
 win2 - Copy.Cht - Attached On 2021-07-08 21:48:03 UTC - Size: 98.16 KB - 179 views |
| [2021-07-09 13:53:31] |
| John - SC Support - Posts: 35678 |
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What is happening is that there is an Alert check occurring before the rest of the studies have all calculated. This means that it checks the formula and ID17.SG1 has a value of 0 at the time. The workaround is to add a check to ensure that the Subgraph is not zero as well. Change your formula to the following: = AND(C > ID17.SG1, ID17.SG1 <> 0) The <> is the Alert term for "not equal to". For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-07-09 14:57:43] |
| User133994 - Posts: 78 |
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Thanks so much. Understand all. I've updated the code and expect there won't be anymore false alarms. Many thanks for your time and expertise. |
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