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OpenGL update for AMD cards?

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[2021-07-06 09:18:11] #1 [Go To First Post]
User310645 - Posts: 49
Hi Sierra Chart Engineering You mentioned in another thread I start a new thread to get an update on this. The issue is when moving the crosshair around the chart any element with a text value will momentarily flash with an inverted colour background as shown in the attached image. Various other users have reported this which seems to be related to AMD cards. Mine is AMD Radeon R9 M290X (Imac running bootcamp v6.0 windows 10 pro 21H1). Software version: 2020.0910.1544.28326 Driver version: 20.10.36.01-200910a-359116C 2D driver version: 8.1.1.1634 Direct3d version: 9.14.10.01443 OpenGL version: 26.20.11000.13596 Vulkan driver: 2.0.137 Thanks


inverted.PNG / V - Attached On 2021-07-06 09:11:41 UTC - Size: 18.88 KB - 369 views normal.PNG / V - Attached On 2021-07-06 09:11:47 UTC - Size: 57.28 KB - 330 views

[2021-07-07 09:21:05] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 18736
We will look into this as soon as we are able to. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-07-08 09:26:53] #3 [Go To First Post]
Sierra_Chart Engineering - Posts: 18736
Does anyone else experience this issue, when using Windows directly ? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-07-25 08:40:42] #4 [Go To First Post]
User310645 - Posts: 49
I’ve bought a new PC so this is now closed from my point of view. Thanks

[2021-07-25 09:02:15] #5 [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Ok but we still intend to look into the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing

[2021-07-30 07:08:49] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 18736
We know that you have a new computer, but can you provide us a Chartbook so we can test. So far we are unable to reproduce even with an AMD Video adapter. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2021-07-30 08:22:56] #7 [Go To First Post]
User310645 - Posts: 49
Its happening for the simplest use case. Open a new chart, select crosshair, hover over (or actually click somewhere in this chart book for some reason is slightly different) and the text goes inverted. Thanks


1.PNG / V - Attached On 2021-07-30 08:21:11 UTC - Size: 110.97 KB - 317 views 2.PNG / V - Attached On 2021-07-30 08:21:16 UTC - Size: 88.45 KB - 291 views Chartbook1.Cht - Attached On 2021-07-30 08:21:44 UTC - Size: 2.82 KB - 475 views

[2021-07-31 12:43:22] #8 [Go To First Post]
curious16 - Posts: 10
Can confirm this problem. Experienced the same issue with a new PC and a Radeon RX6800 GPU. When OpenGL is used in SC, annoying artefacts appear such as color inversion of the cursor text. Sold the AMD card, replaced it with an NVidia card (GeForce and Quadro cards both work) and the issues disappeared. The OpenGL implementation of the AMD driver software appears to be poor. Maybe SC engineering can work around these issues by avoiding certain OpenGL commands, but it seems that the primary cause of this issue is the buggy AMD driver.

[2022-02-17 06:46:08] #9 [Go To First Post]
retox - Posts: 3
Hi! I've the same issue with an AMD Radeon Pro W5500 graphics card. scrolling and other things with OpenGL enabled is superfast - but I've the same artifacts as described in this article. Do you have an update on this issue?

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