Support Board

• Support Board |
• Search Board |
• Control Panel |
• View My Posts / Threads |
• Direct Messages

Date/Time: Thu, 27 Feb 2025 13:03:13 +0000

Urgent don't have access to renew my exchanges. No option for non professional

View Count: 422

[Page 1 of 1] First Page -- 1 -- Last Page

[2021-07-01 01:45:38] #1 [Go To First Post]
User715828 - Posts: 61
Need help, I went to renew my exchanges and i am not getting the option for my non professional subscriptions that I currently have. I need this resolved so I can trade the next session. Please enable me to sign up for non professional rate for the exchanges.
0x Thank you

[2021-07-01 02:01:04] #2 [Go To First Post]
User715828 - Posts: 61
Here is a screen shot of the exchange renewal page which does not give me the option of non professional I tried to add a pdf file which shows the image but I don't see it hopefully you will get it. I made it private
0x Thank you
Private File

[2021-07-01 02:17:00] #3 [Go To First Post]
User715828 - Posts: 61
I was looking through my agreements. I resigned the non professional agreement. When I went back to review it, it is saying my account is tagged as professional for some reason. My account is at Amp futures. I was originally purchasing Sierra Charts through them and when the change was made I went directly though Sierra Charts. I still have the same account at amp as a non professional. Please set my status as non professional asap as i want to trade the next session.
0x Thank you

[2021-07-01 04:41:19] #4 [Go To First Post]
Sierra Chart - Max - Posts: 5793
The agreement got rejected: 2020-07-27 17:55:27   Rejected: Signature should match the name of the Subscriber You will need to redo the required agreements= here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Sierra Chart Support Date Time Of Last Edit: 2021-07-01 04:41:49
0x Thank you

[2021-07-01 12:47:18] #5 [Go To First Post]
User715828 - Posts: 61
Urgent, It looks my agreement was accepted but I still don't have access to the non professional fees
0x Thank you

[2021-07-01 12:49:13] #6 [Go To First Post]
User715828 - Posts: 61
My Agreement was accepted but I'm still identified as a professional. Please change quickly open is soon!!!!
0x Thank you

[2021-07-01 14:20:37] #7 [Go To First Post]
John - SC Support - Posts: 38222
We have taken care of this for you. You can subscribe to the non-professional exchanges now. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing
0x Thank you

[Page 1 of 1] First Page -- 1 -- Last Page