Support Board
Date/Time: Thu, 27 Feb 2025 09:18:55 +0000
Change in payment
View Count: 527
| [2021-06-24 16:32:23] |
| User944082 - Posts: 18 |
|
Hi, last month, I paid 80$ which was Denali, CQG routing through AMP. I see this month you are only asking for 46$, what has changed? Also I would also like to receive data for the CL, is this enabled on my package? if not what do I do. I am not a technical guy, plese in laymans language thanks Mike Lee |
| [2021-06-24 16:41:00] |
| John - SC Support - Posts: 38222 |
|
The total you need for your services for next month is $77.20. This is made up of two components: - Package 11 for one month: $46.00 - Denali Exchange Data Feed exchange - Full CME Group with Market Depth: $31.20 Total: $77.20 These two items come due at different times. The exchange fee is due on the first day of each calendar month. The Service Package fee is due on the particular renewal date, which can change slightly each month, as it is really 31 days of usage each time, so your renewal is currently set for July 9, 2021. Therefore, you would need to have at least $31.20 in your account with us before July 1, 2021 to pay for the automatic renewal of the exchange fee, and then at least $46.00 in your account before July 9, 2021 to pay for the package. Or you could make one payment of $78.00 to cover both until the end of next month. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-24 16:46:48] |
| User944082 - Posts: 18 |
|
Does this also cover my question on the CL? If I am not receiving CL data, please tell me exactly what to do thanks |
| [2021-06-24 17:01:24] |
| John - SC Support - Posts: 38222 |
|
Sorry, forgot to answer that. You are signed up for the Full CME Group with Market Depth, so you have real-time data for all symbols that are traded on on the CME Group. This includes CL. If you are not getting real-time data for CL, let us know. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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