Support Board
Date/Time: Thu, 27 Feb 2025 09:06:07 +0000
Historical Data
View Count: 472
| [2021-06-21 16:13:47] |
| User469389 - Posts: 2 |
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I have problems with my chart. When i open a chart i can not see the historical data. I only see the chart from starting the symbol. When i close sierra charts and open it again there is a gap in the chart. Can you tell me what is the problem. I just have the problem with my laptop, on my other pc everything is fine.
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| [2021-06-21 18:45:00] |
| John - SC Support - Posts: 38222 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-22 04:11:45] |
| User469389 - Posts: 2 |
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The symbols is FDAXU21 Software version: 2238 64-bit | 2021-06-22 06:04:57.414 Primary Thread ID: 16984 | 2021-06-22 06:04:57.414 Usage end date: 2021-10-13 | 2021-06-22 06:04:57.414 Enabled for: Sierra Chart Historical Data Service. | 2021-06-22 06:04:57.414 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-06-22 06:04:57.414 Enabled for: Delayed Denali Exchange Data Feed. | 2021-06-22 06:04:57.414 Enabled for exchange2: EUREX EOBI | 2021-06-22 06:04:57.414 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-06-22 06:04:57.414 Current selected Data/Trading service: SC Data - All Services | 2021-06-22 06:04:57.414 Custom symbol settings values: enabled | 2021-06-22 06:04:57.414 Chart Update Interval: 1000 | 2021-06-22 06:04:57.414 Intraday Data Storage Time Unit: 0 | 2021-06-22 06:04:57.414 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) | 2021-06-22 06:04:57.414 2021-06-22 04:04:57 Local computer time in UTC | 2021-06-22 06:04:57.414 2021-06-22 06:04:57 Local computer time in SC Time Zone | 2021-06-22 06:04:57.414 2021-06-22 04:03:14 Server time in UTC | 2021-06-22 06:04:57.414 Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-06-22 06:04:57.414 Program path: D:\Sierra\ | 2021-06-22 06:04:57.414 Data Files path: D:\Sierra\Data\ | 2021-06-22 06:04:57.414 OS Version Number: 10.0 | 2021-06-22 06:04:57.414 Locale Setting: C | 2021-06-22 06:04:57.414 DLLs: UserContributedStudies_64.dll | 2021-06-22 06:04:57.414 Allowed protected custom studies: | 2021-06-22 06:04:57.414 Socket (2) | CloseSocket call. | 2021-06-22 06:04:59.805 Socket (2) | Closed. | 2021-06-22 06:04:59.805 HD Request # 3 | Error downloading historical Intraday data for FDAXU21-EUREX. Timeout error connecting to server. | 2021-06-22 06:04:59.806 Historical data download thread signaled to stop. | 2021-06-22 06:04:59.806 HD Request # 3 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FDAXU21-EUREX | 2021-06-22 06:04:59.806 File compression not supported on file system. D:\Sierra\Data\FDAXU21-EUREX.scid. Windows error code 1: Unzulässige Funktion. | 2021-06-22 06:04:59.806 HD Request # 3 | Add time&sales data | Remembered last file record date-time: 2021-06-21 11:46:42.285000 | 2021-06-22 06:04:59.807 HD Request # 3 | Completion time: 20s | 2021-06-22 06:04:59.807 HD Request # 3 | Intraday data download complete for FDAXU21-EUREX. Unique request ID: 1 | 2021-06-22 06:04:59.807 Removing historical data download ID 1. | 2021-06-22 06:04:59.807 Real-time Intraday chart data file updates started for FDAXU21-EUREX | 2021-06-22 06:04:59.807 Intraday chart data file opened for FDAXU21-EUREX | 2021-06-22 06:04:59.807 HD Request # 3 | Enabling Intraday chart updating for symbol. | 2021-06-22 06:04:59.807 Triggering next historical data download in queue. | 2021-06-22 06:04:59.807 No download requests in the queue to start downloads for. | 2021-06-22 06:04:59.807 File >> Disconnect selected. | 2021-06-22 06:06:18.524 SC Data - All Services | Waiting for socket receive thread to end | 2021-06-22 06:06:18.524 DTC Client socket (1) | CloseSocket call. | 2021-06-22 06:06:18.525 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2021-06-22 06:06:18.525 SC Data - All Services | Disconnected from the server. | 2021-06-22 06:06:18.525 SC Data - All Services | Disconnected. | 2021-06-22 06:06:18.525 DTC Client socket (1) | Socket gracefully closed by remote side. | 2021-06-22 06:06:18.558 DTC Client socket (1) | Closed. | 2021-06-22 06:06:18.558 SC Data - All Services | Connected to server complete. | 2021-06-22 06:06:24.827 Triggering next historical data download in queue. | 2021-06-22 06:06:24.829 Triggering next historical data download in queue. | 2021-06-22 06:06:24.829 Triggering next historical data download in queue. | 2021-06-22 06:06:24.829 Triggering next historical data download in queue. | 2021-06-22 06:06:24.829 Notice: Not connected to Live trading account to receive CME realtime futures data at non-professional fees. | 2021-06-22 06:06:24.829 No download requests in the queue to start downloads for. | 2021-06-22 06:06:24.830 No download requests in the queue to start downloads for. | 2021-06-22 06:06:24.830 No download requests in the queue to start downloads for. | 2021-06-22 06:06:24.830 No download requests in the queue to start downloads for. | 2021-06-22 06:06:24.830 Mapping FDAXU21-EUREX to FDAX202109_FUT_EUREX. Service code: eurex | 2021-06-22 06:06:25.697 SC Data - All Services | Starting real-time market data updates for: FDAXU21-EUREX (FDAX202109_FUT_EUREX). ID: 1 Service code: eurex | 2021-06-22 06:06:25.697 SC Data - All Services | Connecting to the server ds24.sierracharts.com. Port 10048 | 2021-06-22 06:06:25.697 SC Data - All Services | Requesting security definition data for: FDAXU21-EUREX (FDAX202109_FUT_EUREX). ID: 1 | 2021-06-22 06:06:25.697 Added historical Intraday data request for FDAXU21-EUREX to the queue. | 2021-06-22 06:06:25.697 Intraday data recording state for symbol FDAXU21-EUREX is set to download 'Pending'. | 2021-06-22 06:06:25.697 Triggering next historical data download in queue. | 2021-06-22 06:06:25.697 DTC Client socket (1) | Creating socket. | 2021-06-22 06:06:25.697 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-06-22 06:06:25.697 DTC Client socket (1) | Connecting to IP: 80.81.77.132. | 2021-06-22 06:06:25.697 Delaying start of download for FDAXU21-EUREX | 2021-06-22 06:06:25.701 DTC Client socket (1) | Connect event error. Windows error code 10060: Ein Verbindungsversuch ist fehlgeschlagen, da die Gegenstelle nach einer bestimmten Zeitspanne nicht richtig reagiert hat, oder die hergestellte Verbindung war fehlerhaft, da der verbundene Host nicht reagiert hat. | 2021-06-22 06:06:46.747 DTC Client socket (1) | CloseSocket call. | 2021-06-22 06:06:46.748 DTC Client socket (1) | Closed. | 2021-06-22 06:06:46.748 DTC Client socket (0) | CloseSocket call. | 2021-06-22 06:06:46.748 SC Data - All Services | Disconnected from the server. | 2021-06-22 06:06:46.748 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-06-22 06:06:46.748 SC Data - All Services | Connecting to the server ds14.sierracharts.com. Port 10048 | 2021-06-22 06:06:48.746 DTC Client socket (1) | Creating socket. | 2021-06-22 06:06:48.746 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-06-22 06:06:48.746 DTC Client socket (1) | Connecting to IP: 157.90.1.40. | 2021-06-22 06:06:48.746 HD Request # 4 | Downloading Intraday chart data for FDAXU21-EUREX to the file FDAXU21-EUREX.scid. Service: eurex | 2021-06-22 06:06:56.000 File compression not supported on file system. D:\Sierra\Data\FDAXU21-EUREX.scid. Windows error code 1: Unzulässige Funktion. | 2021-06-22 06:06:56.001 HD Request # 4 | Download start date-time: 2021-06-21 13:46:42.000000. File last date-time: 2021-06-21 13:46:42.285000 | 2021-06-22 06:06:56.001 HD Request # 4 | Using server: ds14.sierracharts.com port 10150 | 2021-06-22 06:06:56.002 Socket (2) | Creating socket. | 2021-06-22 06:06:56.002 Socket (2) | New receive buffer size: 5242880 | 2021-06-22 06:06:56.002 Socket (2) | Connecting to IP: 157.90.1.40. | 2021-06-22 06:06:56.002 DTC Client socket (1) | Connect event error. Windows error code 10060: Ein Verbindungsversuch ist fehlgeschlagen, da die Gegenstelle nach einer bestimmten Zeitspanne nicht richtig reagiert hat, oder die hergestellte Verbindung war fehlerhaft, da der verbundene Host nicht reagiert hat. | 2021-06-22 06:07:09.784 DTC Client socket (1) | CloseSocket call. | 2021-06-22 06:07:09.784 DTC Client socket (1) | Closed. | 2021-06-22 06:07:09.784 DTC Client socket (0) | CloseSocket call. | 2021-06-22 06:07:09.784 SC Data - All Services | Disconnected from the server. | 2021-06-22 06:07:09.784 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-06-22 06:07:09.784 SC Data - All Services | Connecting to the server ds24.sierracharts.com. Port 10048 | 2021-06-22 06:07:11.788 DTC Client socket (1) | Creating socket. | 2021-06-22 06:07:11.789 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-06-22 06:07:11.789 DTC Client socket (1) | Connecting to IP: 80.81.77.132. | 2021-06-22 06:07:11.789 Socket (2) | CloseSocket call. | 2021-06-22 06:07:15.994 Socket (2) | Closed. | 2021-06-22 06:07:15.994 HD Request # 4 | Error downloading historical Intraday data for FDAXU21-EUREX. Timeout error connecting to server. | 2021-06-22 06:07:15.995 Added historical Intraday data request for FDAXU21-EUREX to the queue. | 2021-06-22 06:07:15.995 Triggering next historical data download in queue. | 2021-06-22 06:07:15.995 Historical data download thread signaled to stop. | 2021-06-22 06:07:15.995 HD Request # 4 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FDAXU21-EUREX | 2021-06-22 06:07:15.995 HD Request # 4 | Completion time: 19s | 2021-06-22 06:07:15.995 HD Request # 5 | Downloading Intraday chart data for FDAXU21-EUREX to the file FDAXU21-EUREX.scid. Service: eurex | 2021-06-22 06:07:15.995 File compression not supported on file system. D:\Sierra\Data\FDAXU21-EUREX.scid. Windows error code 1: Unzulässige Funktion. | 2021-06-22 06:07:15.996 HD Request # 5 | Download start date-time: 2021-06-21 13:46:42.000000. File last date-time: 2021-06-21 13:46:42.285000 | 2021-06-22 06:07:15.996 HD Request # 5 | Using server: ds24.sierracharts.com port 10149 | 2021-06-22 06:07:15.996 Socket (2) | Creating socket. | 2021-06-22 06:07:15.996 Socket (2) | New receive buffer size: 5242880 | 2021-06-22 06:07:15.996 Socket (2) | Connecting to IP: 80.81.77.132. | 2021-06-22 06:07:15.996 DTC Client socket (1) | Connect event error. Windows error code 10060: Ein Verbindungsversuch ist fehlgeschlagen, da die Gegenstelle nach einer bestimmten Zeitspanne nicht richtig reagiert hat, oder die hergestellte Verbindung war fehlerhaft, da der verbundene Host nicht reagiert hat. | 2021-06-22 06:07:32.835 DTC Client socket (1) | CloseSocket call. | 2021-06-22 06:07:32.835 DTC Client socket (1) | Closed. | 2021-06-22 06:07:32.835 DTC Client socket (0) | CloseSocket call. | 2021-06-22 06:07:32.835 SC Data - All Services | Disconnected from the server. | 2021-06-22 06:07:32.835 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-06-22 06:07:32.835 SC Data - All Services | Connecting to the server ds14.sierracharts.com. Port 10048 | 2021-06-22 06:07:34.849 DTC Client socket (1) | Creating socket. | 2021-06-22 06:07:34.850 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-06-22 06:07:34.850 DTC Client socket (1) | Connecting to IP: 157.90.1.40. | 2021-06-22 06:07:34.850 Socket (2) | CloseSocket call. | 2021-06-22 06:07:35.994 Socket (2) | Closed. | 2021-06-22 06:07:35.994 HD Request # 5 | Error downloading historical Intraday data for FDAXU21-EUREX. Timeout error connecting to server. | 2021-06-22 06:07:35.994 Added historical Intraday data request for FDAXU21-EUREX to the queue. | 2021-06-22 06:07:35.994 Triggering next historical data download in queue. | 2021-06-22 06:07:35.994 Historical data download thread signaled to stop. | 2021-06-22 06:07:35.994 HD Request # 5 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FDAXU21-EUREX | 2021-06-22 06:07:35.994 HD Request # 5 | Completion time: 20s | 2021-06-22 06:07:35.994 HD Request # 6 | Downloading Intraday chart data for FDAXU21-EUREX to the file FDAXU21-EUREX.scid. Service: eurex | 2021-06-22 06:07:35.994 File compression not supported on file system. D:\Sierra\Data\FDAXU21-EUREX.scid. Windows error code 1: Unzulässige Funktion. | 2021-06-22 06:07:35.995 HD Request # 6 | Download start date-time: 2021-06-21 13:46:42.000000. File last date-time: 2021-06-21 13:46:42.285000 | 2021-06-22 06:07:35.995 HD Request # 6 | Using server: ds14.sierracharts.com port 10150 | 2021-06-22 06:07:35.995 Socket (2) | Creating socket. | 2021-06-22 06:07:35.995 Socket (2) | New receive buffer size: 5242880 | 2021-06-22 06:07:35.995 Socket (2) | Connecting to IP: 157.90.1.40. | 2021-06-22 06:07:35.995 DTC Client socket (1) | Connect event error. Windows error code 10060: Ein Verbindungsversuch ist fehlgeschlagen, da die Gegenstelle nach einer bestimmten Zeitspanne nicht richtig reagiert hat, oder die hergestellte Verbindung war fehlerhaft, da der verbundene Host nicht reagiert hat. | 2021-06-22 06:07:55.884 DTC Client socket (1) | CloseSocket call. | 2021-06-22 06:07:55.886 DTC Client socket (1) | Closed. | 2021-06-22 06:07:55.886 DTC Client socket (0) | CloseSocket call. | 2021-06-22 06:07:55.886 SC Data - All Services | Disconnected from the server. | 2021-06-22 06:07:55.886 SC Data - All Services | Data feed disconnected. Will reconnect in 2 seconds. | 2021-06-22 06:07:55.886 Socket (2) | CloseSocket call. | 2021-06-22 06:07:56.007 Socket (2) | Closed. | 2021-06-22 06:07:56.007 HD Request # 6 | Error downloading historical Intraday data for FDAXU21-EUREX. Timeout error connecting to server. | 2021-06-22 06:07:56.007 Historical data download thread signaled to stop. | 2021-06-22 06:07:56.007 HD Request # 6 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FDAXU21-EUREX | 2021-06-22 06:07:56.007 File compression not supported on file system. D:\Sierra\Data\FDAXU21-EUREX.scid. Windows error code 1: Unzulässige Funktion. | 2021-06-22 06:07:56.008 HD Request # 6 | Add time&sales data | Remembered last file record date-time: 2021-06-21 11:46:42.285000 | 2021-06-22 06:07:56.008 HD Request # 6 | Completion time: 21s | 2021-06-22 06:07:56.008 HD Request # 6 | Intraday data download complete for FDAXU21-EUREX. Unique request ID: 2 | 2021-06-22 06:07:56.008 Removing historical data download ID 2. | 2021-06-22 06:07:56.008 Real-time Intraday chart data file updates started for FDAXU21-EUREX | 2021-06-22 06:07:56.008 Intraday chart data file opened for FDAXU21-EUREX | 2021-06-22 06:07:56.008 HD Request # 6 | Enabling Intraday chart updating for symbol. | 2021-06-22 06:07:56.008 Triggering next historical data download in queue. | 2021-06-22 06:07:56.008 No download requests in the queue to start downloads for. | 2021-06-22 06:07:56.008 SC Data - All Services | Connecting to the server ds24.sierracharts.com. Port 443 | 2021-06-22 06:07:57.912 DTC Client socket (1) | Creating socket. | 2021-06-22 06:07:57.912 DTC Client socket (1) | New receive buffer size: 5242880 | 2021-06-22 06:07:57.912 DTC Client socket (1) | Connecting to IP: 80.81.77.132. | 2021-06-22 06:07:57.912 SC Data - All Services | Network connection to server complete. | 2021-06-22 06:07:57.941 SC Data - All Services | Starting socket receive thread. | 2021-06-22 06:07:57.941 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2021-06-22 06:07:57.942 SC Data - All Services | Setting DTC encoding to Binary VLS | 2021-06-22 06:07:57.992 SC Data - All Services | Sending logon request message. | 2021-06-22 06:07:57.992 SC Data - All Services | Received logon response. | 2021-06-22 06:07:58.334 SC Data - All Services | Server Name: SC Realtime Server. | 2021-06-22 06:07:58.334 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2021-06-22 06:07:58.334 SC Data - All Services | Successfully connected. | 2021-06-22 06:07:58.334 SC Data - All Services | Trading is not supported. | 2021-06-22 06:07:58.334 Added historical Intraday data request for FDAXU21-EUREX to the queue. | 2021-06-22 06:07:58.334 Intraday data recording state for symbol FDAXU21-EUREX is set to download 'Pending'. | 2021-06-22 06:07:58.334 Triggering next historical data download in queue. | 2021-06-22 06:07:58.334 SC Data - All Services | Restarting real-time data updates for symbol: FDAXU21-EUREX -> FDAX202109_FUT_EUREX | 2021-06-22 06:07:58.334 HD Request # 7 | Downloading Intraday chart data for FDAXU21-EUREX to the file FDAXU21-EUREX.scid. Service: eurex | 2021-06-22 06:07:58.334 File compression not supported on file system. D:\Sierra\Data\FDAXU21-EUREX.scid. Windows error code 1: Unzulässige Funktion. | 2021-06-22 06:07:58.334 HD Request # 7 | Download start date-time: 2021-06-21 13:46:42.000000. File last date-time: 2021-06-21 13:46:42.285000 | 2021-06-22 06:07:58.334 HD Request # 7 | Using server: ds24.sierracharts.com port 10149 | 2021-06-22 06:07:58.334 Socket (2) | Creating socket. | 2021-06-22 06:07:58.335 Socket (2) | New receive buffer size: 5242880 | 2021-06-22 06:07:58.335 Socket (2) | Connecting to IP: 80.81.77.132. | 2021-06-22 06:07:58.335 SC Data - All Services | Received security definition for symbol FDAXU21-EUREX | 2021-06-22 06:07:58.459 Socket (2) | CloseSocket call. | 2021-06-22 06:08:18.332 Socket (2) | Closed. | 2021-06-22 06:08:18.332 HD Request # 7 | Error downloading historical Intraday data for FDAXU21-EUREX. Timeout error connecting to server. | 2021-06-22 06:08:18.332 Added historical Intraday data request for FDAXU21-EUREX to the queue. | 2021-06-22 06:08:18.332 Triggering next historical data download in queue. | 2021-06-22 06:08:18.332 Historical data download thread signaled to stop. | 2021-06-22 06:08:18.332 HD Request # 7 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FDAXU21-EUREX | 2021-06-22 06:08:18.332 HD Request # 7 | Completion time: 20s | 2021-06-22 06:08:18.332 HD Request # 8 | Downloading Intraday chart data for FDAXU21-EUREX to the file FDAXU21-EUREX.scid. Service: eurex | 2021-06-22 06:08:18.332 File compression not supported on file system. D:\Sierra\Data\FDAXU21-EUREX.scid. Windows error code 1: Unzulässige Funktion. | 2021-06-22 06:08:18.333 HD Request # 8 | Download start date-time: 2021-06-21 13:46:42.000000. File last date-time: 2021-06-21 13:46:42.285000 | 2021-06-22 06:08:18.333 HD Request # 8 | Using server: ds14.sierracharts.com port 10150 | 2021-06-22 06:08:18.333 Socket (2) | Creating socket. | 2021-06-22 06:08:18.333 Socket (2) | New receive buffer size: 5242880 | 2021-06-22 06:08:18.334 Socket (2) | Connecting to IP: 157.90.1.40. | 2021-06-22 06:08:18.334 Socket (2) | CloseSocket call. | 2021-06-22 06:08:38.335 Socket (2) | Closed. | 2021-06-22 06:08:38.335 HD Request # 8 | Error downloading historical Intraday data for FDAXU21-EUREX. Timeout error connecting to server. | 2021-06-22 06:08:38.336 Added historical Intraday data request for FDAXU21-EUREX to the queue. | 2021-06-22 06:08:38.336 Triggering next historical data download in queue. | 2021-06-22 06:08:38.336 Historical data download thread signaled to stop. | 2021-06-22 06:08:38.336 HD Request # 8 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FDAXU21-EUREX | 2021-06-22 06:08:38.336 HD Request # 8 | Completion time: 20s | 2021-06-22 06:08:38.337 HD Request # 9 | Downloading Intraday chart data for FDAXU21-EUREX to the file FDAXU21-EUREX.scid. Service: eurex | 2021-06-22 06:08:38.337 File compression not supported on file system. D:\Sierra\Data\FDAXU21-EUREX.scid. Windows error code 1: Unzulässige Funktion. | 2021-06-22 06:08:38.337 HD Request # 9 | Download start date-time: 2021-06-21 13:46:42.000000. File last date-time: 2021-06-21 13:46:42.285000 | 2021-06-22 06:08:38.338 HD Request # 9 | Using server: ds24.sierracharts.com port 10149 | 2021-06-22 06:08:38.338 Socket (2) | Creating socket. | 2021-06-22 06:08:38.338 Socket (2) | New receive buffer size: 5242880 | 2021-06-22 06:08:38.338 Socket (2) | Connecting to IP: 80.81.77.132. | 2021-06-22 06:08:38.338 Socket (2) | CloseSocket call. | 2021-06-22 06:08:58.352 Socket (2) | Closed. | 2021-06-22 06:08:58.352 HD Request # 9 | Error downloading historical Intraday data for FDAXU21-EUREX. Timeout error connecting to server. | 2021-06-22 06:08:58.352 Historical data download thread signaled to stop. | 2021-06-22 06:08:58.352 HD Request # 9 | Received 0 records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for FDAXU21-EUREX | 2021-06-22 06:08:58.352 File compression not supported on file system. D:\Sierra\Data\FDAXU21-EUREX.scid. Windows error code 1: Unzulässige Funktion. | 2021-06-22 06:08:58.353 HD Request # 9 | Add time&sales data | Remembered last file record date-time: 2021-06-21 11:46:42.285000 | 2021-06-22 06:08:58.353 HD Request # 9 | Completion time: 20s | 2021-06-22 06:08:58.353 HD Request # 9 | Intraday data download complete for FDAXU21-EUREX. Unique request ID: 3 | 2021-06-22 06:08:58.353 Removing historical data download ID 3. | 2021-06-22 06:08:58.353 Real-time Intraday chart data file updates started for FDAXU21-EUREX | 2021-06-22 06:08:58.353 Intraday chart data file opened for FDAXU21-EUREX | 2021-06-22 06:08:58.353 HD Request # 9 | Enabling Intraday chart updating for symbol. | 2021-06-22 06:08:58.353 Triggering next historical data download in queue. | 2021-06-22 06:08:58.353 No download requests in the queue to start downloads for. | 2021-06-22 06:08:58.353 |
| [2021-06-22 05:53:36] |
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This is the problem: HD Request # 9 | Error downloading historical Intraday data for FDAXU21-EUREX. Timeout error connecting to server. | 2021-06-22 06:08:58.352
Refer to:Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Error when Downloading Historical Intraday Data from the Sierra Chart Historical Data Server Also update Sierra Chart to the current version following these instructions: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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