Support Board
Date/Time: Thu, 27 Feb 2025 06:18:43 +0000
Trade activity Log
View Count: 502
| [2021-06-18 19:37:26] |
| User687917 - Posts: 75 |
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Hi, I'm trading for some days with live account (AMP Global with CQG Data), but when i check the "Trade Activity Log" appears "Symbol Unknown" See attached files The information shown in the Trade Activity Log does not match the trades made. I get an "Unknown" symbol with prices, points and currency different from the trades I have actually made. The latest versions of SC are giving me several bugs and I am not getting any help from you. I hope you solve my problems |
 TradeActivityLog_20210618_Issue_unknown_symbol.txt - Attached On 2021-06-18 19:28:35 UTC - Size: 4.03 KB - 215 views TradeActivityLogExport_2021-06-16.txt - Attached On 2021-06-18 19:28:42 UTC - Size: 2.48 KB - 312 views |
| [2021-06-19 03:59:46] |
| Sierra_Chart Engineering - Posts: 18578 |
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We do not have control over the order fill data from CQG, so your questions are not within the scope of our support. We recommend using the Sierra Chart order routing: Sierra Chart / Trading Technologies Futures Order Routing Service This will solve the issue because there is a complete and accurate order fill history maintained on the server with that service which Sierra Chart accesses. This data is not available with CQG. I hope you solve my problems
This is up to you to resolve, by moving to the Sierra Chart order routing service. You will have to change brokers though. Let us know if you need help.Or you may want to wait for our upcoming direct order routing service: Now Released: Upcoming CME Direct Routing Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-21 18:24:07
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