Support Board
Date/Time: Thu, 27 Feb 2025 02:56:46 +0000
Volume mismatch
View Count: 575
| [2021-06-04 19:01:34] |
| User190501 - Posts: 96 |
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Hi Support, I use Denali for futures and IB native data feed for stocks. When I make a new intra-day chart for a stock , the volume matches the volume on TWS, the next chart bar updates have volume mismatch. Edit >>Delete All Data and Download, will correct it and then the new coming bars will mismatch on SC> Kindly advise, is this an expected behavior? my version is SC 2245 Thanks |
| [2021-06-06 03:51:15] |
| Sierra_Chart Engineering - Posts: 18577 |
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Can you please follow the below procedures so we can identify where the historical data is coming from. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Fully re-download the data in the chart by going to the chart and selecting "Edit >>Delete All Data and Download". After about a minute provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-07 15:59:15] |
| User190501 - Posts: 96 |
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Thanks for steps, the following is the required message log: ******************************************************* Software version: 2245 64-bit | 2021-06-07 11:50:45.538 Primary Thread ID: 10592 | 2021-06-07 11:50:45.538 Usage end date: 2021-06-18 | 2021-06-07 11:50:45.538 Enabled for: Sierra Chart Historical Data Service. | 2021-06-07 11:50:45.538 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-06-07 11:50:45.538 Enabled for: Delayed Denali Exchange Data Feed. | 2021-06-07 11:50:45.538 Enabled for exchange2: CME (Trading Account Required) | 2021-06-07 11:50:45.538 Enabled for exchange2: CBOT (Trading Account Required) | 2021-06-07 11:50:45.538 Enabled for exchange2: COMEX (Trading Account Required) | 2021-06-07 11:50:45.538 Enabled for exchange2: NYMEX (Trading Account Required) | 2021-06-07 11:50:45.538 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-06-07 11:50:45.538 Current selected Data/Trading service: Interactive Brokers | 2021-06-07 11:50:45.538 Custom symbol settings values: enabled | 2021-06-07 11:50:45.538 Chart Update Interval: 500 | 2021-06-07 11:50:45.538 Intraday Data Storage Time Unit: 0 | 2021-06-07 11:50:45.538 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2021-06-07 11:50:45.538 2021-06-07 15:50:45 Local computer time in UTC | 2021-06-07 11:50:45.538 2021-06-07 11:50:45 Local computer time in SC Time Zone | 2021-06-07 11:50:45.538 2021-06-04 00:05:13 Server time in UTC | 2021-06-07 11:50:45.538 Local computer UTC time and Server UTC time difference: 1 seconds. | 2021-06-07 11:50:45.538 Program path: C:\SierraChart\ | 2021-06-07 11:50:45.538 Data Files path: C:\SierraChart\Data\ | 2021-06-07 11:50:45.538 OS Version Number: 10.0 | 2021-06-07 11:50:45.538 Locale Setting: C | 2021-06-07 11:50:45.538 DLLs: DelimitedLevels_64.dll, DT_LocalsSuiteFeb04_64.dll, DT_LocalsSuiteMar06_64.dll, DT_LocalsSuiteMar18_64.dll, DT_LocalsSuiteMar23_64.dll, DT_LocalsSuiteMay07_64.dll, DT_LocalsSuiteMay13_64.dll, DT_LocalsSuite_2158_64.dll, DT_LocalsSuite_64.dll, OFtenIndicatorSuite.dll, OFtenIndicatorSuite20200316_64.dll, OFtenIndicatorSuite_2158_64.dll, OFtenIndicatorSuite_64.dll, OrderFlowImbalance_2158_64.dll, PRC1_2158_64.dll, PRC1_64.dll, UserContributedStudies_64.dll | 2021-06-07 11:50:45.539 Allowed protected custom studies: DT_LocalsSuite, OFtenIndicatorSuite, OFten_Indicators | 2021-06-07 11:50:45.539 Socket (8) | CloseSocket call. | 2021-06-07 11:50:51.526 Socket (8) | Shutdown started. Waiting for graceful close. | 2021-06-07 11:50:51.526 Historical data download thread signaled to stop. | 2021-06-07 11:50:51.537 HD Request # 227 | Received 5310959 records from 2021-05-19 06:34:25.915000 to 2021-06-07 11:50:48.085000 (19.2 days) and wrote 5310945 records for MES-202106-GLOBEX-USD | 2021-06-07 11:50:51.538 HD Request # 227 | Completion time: 12s | 2021-06-07 11:50:51.538 HD Request # 227 | Intraday data download complete for MES-202106-GLOBEX-USD. Unique request ID: 165 | 2021-06-07 11:50:51.538 Removing historical data download ID 165. | 2021-06-07 11:50:51.538 Real-time Intraday chart data file updates started for MES-202106-GLOBEX-USD | 2021-06-07 11:50:51.538 Intraday chart data file opened for MES-202106-GLOBEX-USD | 2021-06-07 11:50:51.538 HD Request # 227 | Enabling Intraday chart updating for symbol. | 2021-06-07 11:50:51.538 Triggering next historical data download in queue. | 2021-06-07 11:50:51.538 No download requests in the queue to start downloads for. | 2021-06-07 11:50:51.538 Socket (8) | Socket gracefully closed by remote side. | 2021-06-07 11:50:51.581 Socket (8) | Closed. | 2021-06-07 11:50:51.581 Opened cached Intraday file: C:\SierraChart\Data\MES-202106-GLOBEX-USD.scid. Thread ID: 25512 | 2021-06-07 11:50:53.642 Interactive Brokers | Using primary service for historical data for AMD | 2021-06-07 11:51:03.184 Added historical Intraday data request for AMD to the queue. | 2021-06-07 11:51:03.184 Intraday data recording state for symbol AMD is set to download 'Pending'. | 2021-06-07 11:51:03.184 Triggering next historical data download in queue. | 2021-06-07 11:51:03.184 HD Request # 228 | Downloading Intraday chart data for AMD to the file AMD.scid. Service: interactive_brokers.trading | 2021-06-07 11:51:03.184 Reloading all charts with filename: AMD.scid | 2021-06-07 11:51:03.185 HD Request # 228 | Download start date-time: 2020-12-03 10:51:03.000000. File last date-time: 00:00:00.000000 | 2021-06-07 11:51:03.187 HD Request # 228 | Requesting a total of 7 days and 0 seconds. | 2021-06-07 11:51:03.187 HD Request # 228 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 518400. | 2021-06-07 11:51:03.187 HD Request # 228 | Requesting 1 Day of data at 30 secs with ending date-time at 2021-06-01 13:01:03 for AMD. PriceType: TRADES | 2021-06-07 11:51:03.187 AMD 1 Min #8 | Reloading chart. | 2021-06-07 11:51:03.538 AMD 1 Min #8 | Currently no data in file to display. Will start historical data download and real-time updates. File: C:\SierraChart\Data\AMD.scid | 2021-06-07 11:51:03.549 HD Request # 228 | Processing historical data message from TWS | 2021-06-07 11:51:03.743 HD Request # 228 | Receiving Intraday data for AMD starting at 2021-06-01 04:00:00.000000 | 2021-06-07 11:51:03.743 HD Request # 228 | Received 2881 records and wrote 1083 records from 2021-05-28 05:01:00 to 2021-06-01 13:01:00. | 2021-06-07 11:51:03.744 HD Request # 228 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 432000. | 2021-06-07 11:51:03.744 HD Request # 228 | Requesting 1 Day of data at 30 secs with ending date-time at 2021-06-02 13:01:03 for AMD. PriceType: TRADES | 2021-06-07 11:51:03.744 HD Request # 228 | Processing historical data message from TWS | 2021-06-07 11:51:09.580 HD Request # 228 | Received 2876 records and wrote 1915 records from 2021-06-01 05:01:00 to 2021-06-02 13:01:00. | 2021-06-07 11:51:09.580 HD Request # 228 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 345600. | 2021-06-07 11:51:09.580 HD Request # 228 | Requesting 1 Day of data at 30 secs with ending date-time at 2021-06-03 13:01:03 for AMD. PriceType: TRADES | 2021-06-07 11:51:09.580 HD Request # 228 | Processing historical data message from TWS | 2021-06-07 11:51:15.670 HD Request # 228 | Received 2879 records and wrote 1918 records from 2021-06-02 05:01:00 to 2021-06-03 13:01:00. | 2021-06-07 11:51:15.671 HD Request # 228 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 259200. | 2021-06-07 11:51:15.671 HD Request # 228 | Requesting 1 Day of data at 30 secs with ending date-time at 2021-06-04 13:01:03 for AMD. PriceType: TRADES | 2021-06-07 11:51:15.671 HD Request # 228 | Processing historical data message from TWS | 2021-06-07 11:51:27.342 HD Request # 228 | Received 2876 records and wrote 1915 records from 2021-06-03 05:01:00 to 2021-06-04 13:01:00. | 2021-06-07 11:51:27.344 HD Request # 228 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 172800. | 2021-06-07 11:51:27.344 HD Request # 228 | Requesting 1 Day of data at 30 secs with ending date-time at 2021-06-05 13:01:03 for AMD. PriceType: TRADES | 2021-06-07 11:51:27.344 HD Request # 228 | Processing historical data message from TWS | 2021-06-07 11:51:27.760 HD Request # 228 | Received 2875 records and wrote 837 records from 2021-06-03 12:00:00 to 2021-06-04 19:59:30. | 2021-06-07 11:51:27.761 HD Request # 228 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 86400. | 2021-06-07 11:51:27.761 HD Request # 228 | Requesting 1 Day of data at 30 secs with ending date-time at 2021-06-06 13:01:03 for AMD. PriceType: TRADES | 2021-06-07 11:51:27.761 HD Request # 228 | Processing historical data message from TWS | 2021-06-07 11:51:28.164 HD Request # 228 | Received 2875 records and wrote 0 records from 2021-06-03 12:00:00 to 2021-06-04 19:59:30. | 2021-06-07 11:51:28.165 HD Request # 228 | IB Backfill - Seconds requested: 86400. Seconds Remaining: 0. | 2021-06-07 11:51:28.165 HD Request # 228 | Requesting 1 Day of data at 30 secs with ending date-time at 2021-06-07 13:01:03 for AMD. PriceType: TRADES | 2021-06-07 11:51:28.165 HD Request # 228 | Processing historical data message from TWS | 2021-06-07 11:51:28.497 HD Request # 228 | Received 2741 records and wrote 943 records from 2021-06-04 05:01:00 to 2021-06-07 11:51:00. | 2021-06-07 11:51:28.498 HD Request # 228 | Timestamp of first Intraday data file record written: 2021-06-01 04:00:00.000000 | 2021-06-07 11:51:28.499 HD Request # 228 | Received 8611 records from 2021-06-01 04:00:00.000000 to 2021-06-07 11:51:00.000000 (6.3 days) and wrote 8611 records for AMD | 2021-06-07 11:51:28.499 HD Request # 228 | Completion time: 25s | 2021-06-07 11:51:28.499 HD Request # 228 | Intraday data download complete for AMD. Unique request ID: 166 | 2021-06-07 11:51:28.499 Removing historical data download ID 166. | 2021-06-07 11:51:28.499 Real-time Intraday chart data file updates started for AMD | 2021-06-07 11:51:28.499 Intraday chart data file opened for AMD | 2021-06-07 11:51:28.499 HD Request # 228 | Enabling Intraday chart updating for symbol. | 2021-06-07 11:51:28.499 Triggering next historical data download in queue. | 2021-06-07 11:51:28.499 No download requests in the queue to start downloads for. | 2021-06-07 11:51:28.499 Opened cached Intraday file: C:\SierraChart\Data\AMD.scid. Thread ID: 25512 | 2021-06-07 11:51:33.663 DTC Client socket (2) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-06-07 11:52:54.155 DTC Client socket (2) | Closed. | 2021-06-07 11:52:54.155 DTC Client socket (3) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-06-07 11:52:54.155 DTC Client socket (3) | Closed. | 2021-06-07 11:52:54.155 Socket (4) | Timed out waiting for shutdown. Performing an immediate socket close. | 2021-06-07 11:52:54.155 Socket (4) | Closed. | 2021-06-07 11:52:54.155 DTC Client socket (2) | Deleting network socket now after delay. | 2021-06-07 11:53:24.156 DTC Client socket (3) | Deleting network socket now after delay. | 2021-06-07 11:53:24.156 Socket (4) | Deleting network socket now after delay. | 2021-06-07 11:53:24.156 |
| [2021-06-09 21:54:13] |
| Sierra_Chart Engineering - Posts: 18577 |
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This historical data is coming only from Interactive Brokers. Therefore, there is not any help that we can provide. Refer to: Interactive Brokers Trading Service: Notice: Sierra Chart Does Not Provide Support for Interactive Brokers Symbols or Data Issues If you just need historical data for US stocks we recommend using the Sierra Chart Historical Data Service: Sierra Chart Historical Data Service Or otherwise use the Sierra Chart Exchange Data Feed for real-time and historical data for US stocks: Sierra Chart Exchange Data Feed Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-06-09 21:54:47
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