Support Board
Date/Time: Sat, 01 Mar 2025 14:21:40 +0000
data
View Count: 817
| [2021-06-04 13:39:56] |
| User840004 - Posts: 30 |
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Sierra is connected but i am not getting data.
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| [2021-06-04 16:49:17] |
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There is a problem activating the US Equities exchange on your account. We have to look into this with our data provider. We do apologize for the delay.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-04 16:54:57] |
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Please followup on your ticket. You need to follow the instructions provided there.
Sierra Chart Support |
| [2021-06-04 18:15:35] |
| User840004 - Posts: 30 |
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What instructions are you referring to follow? There is no instruction attached to your message. |
| [2021-06-07 09:34:48] |
| User840004 - Posts: 30 |
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Hello, my data is still not working? Can someone tell me why I do not have real-time data?
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| [2021-06-07 16:24:04] |
| User840004 - Posts: 30 |
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Can someone tell me why I do not have real-time data? I have not had data from Friday of last week.
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| [2021-06-07 18:20:52] |
| John - SC Support - Posts: 38292 |
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Did you see this message associated with your account: The user does not have a valid name or address on file. Can you please ask them to update the agreement in order to continue to receive NYSE data.
Please update your name and address information and then redo the Market Data Agreements. You can update your account information here: https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo And then the agreements can be found here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeDataFeedFeatures#Agreements For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-07 19:44:37] |
| User840004 - Posts: 30 |
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I have signed the agreement and filled in the name and address but unable to subscribe to data. Gives an error message. My data runs till the end of the month and my account has zero credit. |
| 2021-06-07_2040.png / V - Attached On 2021-06-07 19:42:13 UTC - Size: 69.04 KB - 224 views |
| [2021-06-07 20:14:31] |
| John - SC Support - Posts: 38292 |
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We are checking with our data supplier in this case. They most likely have not updated their information yet. Once we hear back, we will let you know.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-08 18:17:48] |
| John - SC Support - Posts: 38292 |
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Our data provider - barchart - has updated your information in their system so you can now activate the exchange.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-01 13:57:18] |
| User840004 - Posts: 30 |
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Hello support why does my charts say Delayed data?
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| [2021-10-01 16:08:35] |
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What symbol is delayed? We just need to know one symbol.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-10-01 16:08:56
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| [2021-10-01 16:18:58] |
| User840004 - Posts: 30 |
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Ym and other symbols
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| 2021-10-01_1714.png / V - Attached On 2021-10-01 16:18:46 UTC - Size: 117.76 KB - 169 views |
| [2021-10-01 17:23:43] |
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We see you are using CQG and your Sierra Chart account is not using our Denali Data Feed. So if there is a delay, that delay is coming from CQG.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-01 17:55:46] |
| User840004 - Posts: 30 |
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I contacted Amp and they said I should speak to Sierra. I have had No Data today... |
| 2021-10-01_1853.png / V - Attached On 2021-10-01 17:55:40 UTC - Size: 34.49 KB - 166 views |
| [2021-10-02 03:27:04] |
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If you want us to provide the market data feed to you, then you need to use the Denali Exchange Data Feed. Full instructions are here: Denali Exchange Data Feed Currently you are not using the Denali Exchange Data Feed and we do not know what you are getting from CQG. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-02 16:38:33] |
| User840004 - Posts: 30 |
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Hello, currently I am getting Cbot Emini YM data... I have not had any data since Thursday. |
| [2021-10-02 20:05:15] |
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Are you having any problem with the YM futures data? Or some other futures contract?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-10-02 21:40:38] |
| User840004 - Posts: 30 |
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Yes, I have had no YM data since Thursday.
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| 2021-10-02_2238.png / V - Attached On 2021-10-02 21:39:20 UTC - Size: 290.54 KB - 180 views |
| [2021-10-03 20:27:45] |
| John - SC Support - Posts: 38292 |
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As noted above, you are not getting the data for YM from us, therefore you would be getting it from CQG. Therefore, you need to ask your broker about whether you are not setup to get the data from CQG anymore. We know they told you that you needed to ask us about this, but they are wrong. Or, it could explain the situation, if they believe that you are not setup to get the CQG data, then they could be assuming that you are getting the data from us. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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