Support Board
Date/Time: Wed, 26 Feb 2025 23:10:53 +0000
Charts Not Updating
View Count: 368
| [2021-06-01 16:43:42] |
| User813017 - Posts: 4 |
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Do I need to make a payment today?? My charts are not updating. And, no connection to CME. Thank you
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| [2021-06-01 17:43:25] |
| John - SC Support - Posts: 38222 |
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Your setup for the Denali Exchange Data Feed all looks good. What symbol are you having an issue with? Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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