Support Board
Date/Time: Wed, 26 Feb 2025 23:06:21 +0000
problem with data from EUREX
View Count: 546
| [2021-06-01 16:38:38] |
| User661695 - Posts: 5 |
|
Hi, I've an active account on AMP with Eurex data enabled, but today I can't get eurex data on sierra. Error code attached. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=51453 |
| [2021-06-01 17:23:59] |
| John - SC Support - Posts: 38221 |
|
Make sure that AMP has not turned off your EUREX data feed. That message implies that you are not able to get the data from CQG.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-01 21:16:24] |
| John - SC Support - Posts: 38221 |
|
We have found that there was a misunderstanding, so CQG needs to reenable the data. They should have this done right away, but worst case it will be tomorrow morning.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-06-01 23:10:14] |
| Sierra_Chart Engineering - Posts: 18572 |
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CQG has restored the EUREX data for Sierra Chart users. If you do not have real-time data for that exchange now, reconnect the data feed following these instructions: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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