Support Board
Date/Time: Wed, 26 Feb 2025 20:51:37 +0000
Had a hard time linking Transact futures data
View Count: 513
| [2021-05-28 04:48:40] |
| User588171 - Posts: 2 |
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to Sierra charts... I looked at the instructions for using Sierra with Transact data, but those like how I used to get the data to flow... now that I have direct billing with Sierra, I can't figure out how to get the data flowing from Transact. Please advise. |
| [2021-05-28 05:44:01] |
| Sierra_Chart Engineering - Posts: 18571 |
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Your Sierra Chart account is expired. We have temporarily activated it for 5 days. ---- If you still cannot connect to Transact, let us know. ---- Follow these instructions to add usage time to your Sierra Chart account: 1. Select "Help >> Account Control Panel" on the Sierra Chart software menu. On the displayed webpage, click on "Activate Services". Or you can also go to this page in your browser: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation Login with your Sierra Chart Account Name and Password. 2. Choose the particular Service Package that you want to automatically renew and press the "Update/Set" button. 3. Add sufficient credit to your Services Balance using any of the available payment options: https://www.sierrachart.com/UserControlPanel.php?page=AddAccountCredit For further information, refer to: Sierra Chart Purchase and License Information: Renewing Access Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-28 06:48:12] |
| User588171 - Posts: 2 |
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Thank you for the extension. But, I'm aware the account was expired. I let it expire BECAUSE I couldn't get it connected to my broker's data, thus my charts weren't live. I know how to add money to my account, but that won't help me if I can't get my data flowing through the charts. Please advise. |
| [2021-05-28 09:55:29] |
| Sierra_Chart Engineering - Posts: 18571 |
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In this case we recommend you close your account with Transact and open account with a broker that supports either the Sierra Chart Order Routing service or CQG. Information about these is here: Sierra Chart / Trading Technologies Futures Order Routing Service CQG Trading Platform Service We can directly help with connectivity issues to the Sierra Chart Order Routing Service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-28 09:56:00
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