Support Board
Date/Time: Wed, 26 Feb 2025 20:38:50 +0000
Delayed data - Denali data feed
View Count: 654
| [2021-05-27 16:30:41] |
| User614398 - Posts: 10 |
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Hello, yesterday I bought package 10 and I have funds in my AMP account so i dont undestand why are my graphs with delayed data. If i activate (Activate / Deactivate Denali Exchange Data Feed Exchanges) the data from here I have to pay again. I thought the denali data include [CME / CBOT / NYMEX / COMEX/ EUREX] markets. Or should I select the correcto current service in sierra chart? In that moment I selected SC Data - all service or should I select SC/TT Futures order routing? if i select the second one my conection lost. please let me know the instruccions to start trading. |
| [2021-05-27 17:07:21] |
| User614398 - Posts: 10 |
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I have used my CQG user from AMP in my Sierra's platform. Now, i can see my balance in sierra but i still having problem with future data. Should i activate Denali Data Feed Exchanges? Do i have to pay again to recived Full CME data (31 usb)?
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| [2021-05-27 17:25:45] |
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The problem is you did not activate any exchanges. What exchanges do you need real-time market data for and do you require market depth data?
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-27 18:13:49] |
| User614398 - Posts: 10 |
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I need a real-time market data for CME (ES/NQ and micro) and market depth data as well . But i still do not understand What is Denali Data package include? I thought the denali data include [CME / CBOT / NYMEX / COMEX] markets data. Do I have to pay any Data Feed Exchanges?
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| [2021-05-27 19:54:56] |
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The Denali Data Feed is the actual feed, which is separate from the Exchange Fees. You will need to activate the relevant CME Exchange Option/Fee here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges For "CME / CBOT / NYMEX / COMEX" with Market Depth, you will need the following: "Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts" For "ES/NQ and micro" with Market Depth, you will need the following: "CME with Market Depth for nonprofessional Trading accounts" Let us know which one you would like us to enable for your account? Sierra Chart Support Date Time Of Last Edit: 2021-05-27 19:56:20
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| [2021-05-27 20:31:41] |
| User614398 - Posts: 10 |
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Thanks! I was wrong. Just one thing, what is the difference between Denali Data Feed and Exchange fees? I thought if I paid for a Denali package I wouldn't need any other extra cost.
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| [2021-05-28 04:44:44] |
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The Data Feed is the service that provides you the Data, and the Exchange Fees are fees that Exchanges charge users to access the data.
Sierra Chart Support |
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