Support Board
Date/Time: Wed, 26 Feb 2025 19:39:20 +0000
Lost TPO Charts
View Count: 702
| [2021-05-26 13:46:11] |
| jborg - Posts: 14 |
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I had a Chartbook setup with 2 bar charts and 2 tpo/volume charts. I went to update today and the TPO chart is not working. I did connect to IB to "inform" the system that I have a brokerage account. Not sure if that is the issue. Not sure why nothing will show up now for TPO charts? Screen shot attached. Thanks |
Private File |
| [2021-05-26 13:56:57] |
| jborg - Posts: 14 |
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Could it be because I was on the trial with delayed data but quit the trial and signed up for real-time data and only paid the 3.50/month charge? Do I need to get a more comprehensive package?
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| [2021-05-26 14:25:25] |
| Sierra_Chart Engineering - Posts: 18570 |
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For TPO charts, you need to be using Sierra Chart Service Package 11 in your case: To change your Sierra Chart Service Package, select "Help >> Account Control Panel" on the Sierra Chart program menu. On the displayed webpage, click on the "Set Service Package for Renewal" link. Or go to this page: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation You will need to login if you are not currently logged in. In the "Available Services >> Choose Usage Time Service Package" frame, select the Service Package that you want to set your account to. Press the "Set" button. The remaining service usage time on your account will be adjusted based upon the cost of the package you are changing to. If the new package is a higher-priced package, then the usage time will be reduced due to the higher price. There is no charge for changing your Sierra Chart service package. Only your Sierra Chart account usage time ending date is adjusted. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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