Support Board
Date/Time: Wed, 26 Feb 2025 19:29:30 +0000
Candle Difference
View Count: 546
| [2021-05-24 14:14:19] |
| MindPortal - Posts: 18 |
|
Hi John, My friend recently referred me to Sierra chart. We work in the same office using the exact same service package, and chartbook. We're both on CQG order routing, everything is the same but for some reason our cumulative delta and volume candles aren't the same. Could it be were on a different server. It is very important that we are looking at the same candles, Any ideas of why there's a difference? Thank you
|
| [2021-05-24 15:23:38] |
| |
|
Are you both using the Denali Exchange Data Feed? This needs to be the case. In general for an issue like this, refer to: Working With Charts: Resolving Differences of Chart Bars Between Charts Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-24 15:23:59
|
| [2021-05-24 21:52:55] |
| MindPortal - Posts: 18 |
|
Yea we’re both using Denali data, all of our settings are the same, I’m using his chart book. Are there different servers? What could be causing this?
Date Time Of Last Edit: 2021-05-24 22:01:40
|
| [2021-05-25 23:11:13] |
| Sierra_Chart Engineering - Posts: 18570 |
|
Check the Intraday Data Storage Time Unit setting: Data/Trade Service Settings: Intraday Data Storage Time Unit (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Settings) To make sure that is the same between both installations of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-25 23:11:36
|
To post a message in this thread, you need to log in with your Sierra Chart account: