Support Board
Date/Time: Mon, 25 Nov 2024 22:48:30 +0000
login problem
View Count: 1198
| [2014-03-12 11:58:27] |
| GreyLock58 - Posts: 169 |
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Reloading all charts with filename: ESH14.scid | 2014-03-12 07:39:26 HD Request # 15 - Downloading Intraday chart data for ESH14 to the file ESH14.scid. Service: cme | 2014-03-12 07:39:26 HD Request # 15 - Download start Date-Time: 2014-03-11 10:09:59.0 | 2014-03-12 07:39:26 HD Request # 15 - Using server: scdf1.sierracharts.com port 10149 | 2014-03-12 07:39:26 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-03-12 07:39:26 The network socket is connected. | 2014-03-12 07:39:26 HD Request # 15 - Sending historical data logon request message. | 2014-03-12 07:39:26 The network socket for historical data has been closed. | 2014-03-12 07:39:28 HD Request # 15 - Error downloading historical Intraday data for ESH14. Historical data logon error: Logon rejected due to authorization failure. | 2014-03-12 07:39:28 HD Request # 15 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESH14 | 2014-03-12 07:39:28 HD Request # 16 - Downloading Intraday chart data for ESH14 to the file ESH14.scid. Service: cme | 2014-03-12 07:39:28 HD Request # 16 - Download start Date-Time: 2014-03-11 10:09:59.0 | 2014-03-12 07:39:28 HD Request # 16 - Using server: scdf2.sierracharts.com port 10149 | 2014-03-12 07:39:28 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-03-12 07:39:28 The network socket is connected. | 2014-03-12 07:39:28 HD Request # 16 - Sending historical data logon request message. | 2014-03-12 07:39:28 The network socket for historical data has been closed. | 2014-03-12 07:39:29 HD Request # 16 - Error downloading historical Intraday data for ESH14. Historical data logon error: Logon rejected due to authorization failure. | 2014-03-12 07:39:29 HD Request # 16 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESH14 | 2014-03-12 07:39:29 HD Request # 17 - Downloading Intraday chart data for ESH14 to the file ESH14.scid. Service: cme | 2014-03-12 07:39:29 HD Request # 17 - Download start Date-Time: 2014-03-11 10:09:59.0 | 2014-03-12 07:39:29 HD Request # 17 - Using server: scdf1.sierracharts.com port 10149 | 2014-03-12 07:39:29 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-03-12 07:39:29 The network socket is connected. | 2014-03-12 07:39:29 HD Request # 17 - Sending historical data logon request message. | 2014-03-12 07:39:29 The network socket for historical data has been closed. | 2014-03-12 07:39:31 HD Request # 17 - Error downloading historical Intraday data for ESH14. Historical data logon error: Logon rejected due to authorization failure. | 2014-03-12 07:39:31 HD Request # 17 - Received 0 records from 00:00:00 to 00:00:00 (0.0 seconds) and wrote 0 records for ESH14 | 2014-03-12 07:39:31 HD Request # 17 - Intraday download COMPLETE for ESH14 | 2014-03-12 07:39:31 Real-time Intraday chart data file updates started for ESH14 | 2014-03-12 07:39:31 |
| [2014-03-12 16:44:11] |
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We apologize for this. There was a backend authorization issue that occurred from the data provider, Barchart that we work with. They have been notified of it. The problem is now solved. You will need to reconnect to the data feed by selecting File >> Disconnect. And File >> Connect to Data Feed. If you are missing any historical Intraday data in your charts, refer to this help topic to re-download the data: https://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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