Support Board
Date/Time: Mon, 25 Nov 2024 22:38:14 +0000
sierra chart data feed for eurex not working
View Count: 1327
| [2014-03-12 09:56:26] |
| User63439 - Posts: 83 |
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hello, cant connect to eurex via sierra chart feed? log says the following: Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-03-12 10:54:48 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-12 10:54:48 Sierra Chart - Logon error from server : Not authorized. | 2014-03-12 10:54:48 Sierra Chart: Disconnected from the server. | 2014-03-12 10:54:48 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-03-12 10:54:48 Using username 0 | 2014-03-12 10:54:50 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-03-12 10:54:50 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-03-12 10:54:50 The network socket is connected. | 2014-03-12 10:54:51 SC Exchange Data: Connected to server. | 2014-03-12 10:54:51 SC Exchange Data: Sending logon request message. | 2014-03-12 10:54:51 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-03-12 10:54:52 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-12 10:54:52 Sierra Chart - Logon error from server : Not authorized. | 2014-03-12 10:54:52 Sierra Chart: Disconnected from the server. | 2014-03-12 10:54:52 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-03-12 10:54:52 Using username 0 | 2014-03-12 10:54:54 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-03-12 10:54:54 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-03-12 10:54:54 The network socket is connected. | 2014-03-12 10:54:54 SC Exchange Data: Connected to server. | 2014-03-12 10:54:54 SC Exchange Data: Sending logon request message. | 2014-03-12 10:54:54 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-03-12 10:54:56 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-12 10:54:56 Sierra Chart - Logon error from server : Not authorized. | 2014-03-12 10:54:56 Sierra Chart: Disconnected from the server. | 2014-03-12 10:54:56 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-03-12 10:54:56 Using username 0 | 2014-03-12 10:54:58 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-03-12 10:54:58 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-03-12 10:54:58 The network socket is connected. | 2014-03-12 10:54:58 SC Exchange Data: Connected to server. | 2014-03-12 10:54:58 SC Exchange Data: Sending logon request message. | 2014-03-12 10:54:58 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-03-12 10:54:59 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-12 10:54:59 Sierra Chart - Logon error from server : Not authorized. | 2014-03-12 10:54:59 Sierra Chart: Disconnected from the server. | 2014-03-12 10:54:59 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-03-12 10:54:59 Using username 0 | 2014-03-12 10:55:01 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-03-12 10:55:01 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-03-12 10:55:01 The network socket is connected. | 2014-03-12 10:55:01 SC Exchange Data: Connected to server. | 2014-03-12 10:55:01 SC Exchange Data: Sending logon request message. | 2014-03-12 10:55:01 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-03-12 10:55:03 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-12 10:55:03 Sierra Chart - Logon error from server : Not authorized. | 2014-03-12 10:55:03 Sierra Chart: Disconnected from the server. | 2014-03-12 10:55:03 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-03-12 10:55:03 Using username 0 | 2014-03-12 10:55:05 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 443 | 2014-03-12 10:55:05 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-03-12 10:55:05 The network socket is connected. | 2014-03-12 10:55:05 SC Exchange Data: Connected to server. | 2014-03-12 10:55:05 SC Exchange Data: Sending logon request message. | 2014-03-12 10:55:05 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-03-12 10:55:06 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-12 10:55:06 Sierra Chart - Logon error from server : Not authorized. | 2014-03-12 10:55:06 Sierra Chart: Disconnected from the server. | 2014-03-12 10:55:06 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-03-12 10:55:06 Using username 0 | 2014-03-12 10:55:08 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 443 | 2014-03-12 10:55:08 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-03-12 10:55:08 The network socket is connected. | 2014-03-12 10:55:08 SC Exchange Data: Connected to server. | 2014-03-12 10:55:08 SC Exchange Data: Sending logon request message. | 2014-03-12 10:55:08 Sierra Chart Server Info - Server Name: SC Real-Time Server. Server Version: . Provider Name: Sierra Chart. | 2014-03-12 10:55:09 Sierra Chart - Server protocol version: 3. Client protocol version: 3. There is a protocol match. | 2014-03-12 10:55:09 Sierra Chart - Logon error from server : Not authorized. | 2014-03-12 10:55:09 Sierra Chart: Disconnected from the server. | 2014-03-12 10:55:09 Sierra Chart: Data feed disconnected. Will reconnect. | 2014-03-12 10:55:09 File >> Disconnect selected. | 2014-03-12 10:55:10 TT FIX: Disconnecting from Price Feed session. | 2014-03-12 10:55:10 TT FIX Data: Sending a Logout message. | 2014-03-12 10:55:10 TT FIX: Disconnecting from Orders session. | 2014-03-12 10:55:10 TT FIX Trading: Sending a Logout message. | 2014-03-12 10:55:10 Sierra Chart: Disconnected from the server. | 2014-03-12 10:55:10 TT FIX: Disconnected. | 2014-03-12 10:55:10 TT FIX Trading: Received a Logout message. Text = Received logout | 2014-03-12 10:55:10 TT FIX Trading: Logged out and disconnected. | 2014-03-12 10:55:10 Disconnected from TT FIX Orders session. | 2014-03-12 10:55:10 TT FIX Data: Received a Logout message. Text = Received logout | 2014-03-12 10:55:10 TT FIX Data: Logged out and disconnected. | 2014-03-12 10:55:10 Disconnected from TT FIX Price Feed session. | 2014-03-12 10:55:10 |
| [2014-03-12 10:00:25] |
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Thank you for contacting us. We actually were noticing this on the backend before you did contact us and we are looking into it now. Not all users are experiencing this. It seems to be specific to some users. We should have it resolved for you in no later than 30 minutes. For now could you switch to your brokers data by disabling "global settings >> data/trade service settings >> allow support for Sierra Chart data feeds". Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-12 10:38:30
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| [2014-03-12 10:26:41] |
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Enable the "global settings >> data/trade service settings >> allow support for Sierra Chart data feeds" option. Reconnect to the data feed using the Disconnect and Connect commands on the File menu. You should be able to get the data feed now. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-03-12 10:27:09
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| [2014-03-12 10:46:38] |
| User63439 - Posts: 83 |
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and how do i get the missing data? see chart
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fdax.png| [2014-03-13 00:12:40] |
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We apologize for the delay with responding. We had a higher support load than usual today. The answer to this can be found here: https://www.sierrachart.com/index.php?l=doc/helpdetails7.html#RetryDownloadDataInChart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-03-13 00:24:35] |
| User63439 - Posts: 83 |
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worked, thank you!
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| [2014-03-13 00:26:20] |
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Good, and once again we apologize for this. At least now you know where the instructions are to re-download the data. It is a very easy procedure.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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