Support Board
Date/Time: Wed, 26 Feb 2025 14:30:08 +0000
All charts in an endless recalculation loop - no more trading possible
View Count: 563
| [2021-05-18 15:56:54] |
| User194514 - Posts: 5 |
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Hi Support- Team, since Friday last week my charts are recurring in an endless recalculation loop. During the recalculation the charts and the dom are frozen, then it works for seconds and then the recalculation starts again from the beginning. This behavior is new and started during a trade on Friday, which cost me a lot of money because I was able to close the trade way too late. Yesterday it worked normal, today the same problem occurs again and no trading is possible. Attached you will find a video of the problem and the message log. Can you help me with this informations? Thank you very much und best regards from Germany, Dirk |
Attachment Deleted. Private File |
| [2021-05-18 16:25:59] |
| John - SC Support - Posts: 38172 |
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We do not see anything in the log that is showing anything in particular wrong. There are a few specific references to charts needing to be recalculated due to changes. These are not unusual, but given what you are seeing, they would be a good starting place to look and see if there is a circular reference of some sort. In particular, here are the lines from the log: Chart #8 has tagged chart #1 for full recalculation. Chartbook: NQ.Cht | 2021-05-18 10:49:26.560 Chart #8 has tagged chart #10 for full recalculation. Chartbook: NQ.Cht | 2021-05-18 10:49:26.560 Chart #8 has tagged chart #11 for full recalculation. Chartbook: NQ.Cht | 2021-05-18 10:49:26.560 Chart #8 has tagged chart #13 for full recalculation. Chartbook: NQ.Cht | 2021-05-18 10:49:26.560 Chart #8 has tagged chart #15 for full recalculation. Chartbook: NQ.Cht | 2021-05-18 10:49:26.560 Chart #8 has tagged chart #16 for full recalculation. Chartbook: NQ.Cht | 2021-05-18 10:49:26.560 Chart #8 has tagged chart #17 for full recalculation. Chartbook: NQ.Cht | 2021-05-18 10:49:26.560 Chart #8 has tagged chart #18 for full recalculation. Chartbook: NQ.Cht | 2021-05-18 10:49:26.560 Chart #8 has tagged chart #2 for full recalculation. Chartbook: NQ.Cht | 2021-05-18 10:49:26.560 Chart #8 has tagged chart #4 for full recalculation. Chartbook: NQ.Cht | 2021-05-18 10:49:26.560 Chart #8 has tagged chart #5 for full recalculation. Chartbook: NQ.Cht | 2021-05-18 10:49:26.560 Chart #8 has tagged chart #6 for full recalculation. Chartbook: NQ.Cht | 2021-05-18 10:49:26.560 Chart #8 has tagged chart #7 for full recalculation. Chartbook: NQ.Cht | 2021-05-18 10:49:26.560 Chart #1 has tagged chart #13 for full recalculation. Chartbook: NQ.Cht | 2021-05-18 10:49:50.350 Chart #1 has tagged chart #17 for full recalculation. Chartbook: NQ.Cht | 2021-05-18 10:49:50.350 Chart #1 has tagged chart #18 for full recalculation. Chartbook: NQ.Cht | 2021-05-18 10:49:50.350 Chart #1 has tagged chart #4 for full recalculation. Chartbook: NQ.Cht | 2021-05-18 10:49:50.350 Also, refer to the following: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.3 - Charts Reloading Often For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-18 16:27:41
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