Support Board
Date/Time: Wed, 26 Feb 2025 17:59:58 +0000
My account is loggin me out from my data.
View Count: 570
| [2021-05-17 16:23:55] |
| dc2uh - Posts: 25 |
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When i log onto sierra charts it shows my account values but then as soon as my data connects everything goes away. It will not allow me to trade. I have posted a video showing this. Please help!
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Private File |
| [2021-05-18 00:07:49] |
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Looks we need to set you up on the new Trade Simulation system and make sure all history is copied over. We will do this for you.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-18 00:14:10
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| [2021-05-18 00:13:01] |
| dc2uh - Posts: 25 |
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Thank you. Can it please be done very soon?
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| [2021-05-18 01:36:40] |
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For an immediate resolution it is best to go back to the version you were running. You can do that with Help >>Install Previous Version . Especially if you are in the middle of a trading sequence and everything has to be exactly the same If you still do not see your account , go back to version 2253 or earlier: Software Download: Software Rollback Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2021-05-18 12:53:05] |
| dc2uh - Posts: 25 |
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I did as you instructed and its still not working. Please fix
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| [2021-05-18 15:28:24] |
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You are still running version 2258. We need you to install 2253 for now. Instructions: Software Download: Full Control Rollback Procedure And set Global Settings >> Data/Trade Service Settings >> Use Enhanced Trade Simulation Service to No. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-05-18 15:28:37
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| [2021-05-23 06:29:07] |
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We are still working on getting you moved over to the new system and we and we are coordinating this with Apteros.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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